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News : FLOW Opens Customer Experience Centre in Portmore
Portmore Mall, St Catherine, Jamaica, Dec 14, 2015 -- FLOW's retail model has been introduced to the Sunshine City with the opening of a new customer experience centre in Portmore Mall, St Catherine.
Combining interactive, technologically advanced features, self-help amenities and newly trained customer agents, the second such facility to be opened in Jamaica is a step towards improving customer service throughout the Caribbean.
The new-concept store has an expanded floor plan equipped with user-friendly facilities. The modern features include bill-payment kiosks, a home entertainment zone, and an automated central customer queue system, among many other features to facilitate self-help and customer comfort.
"The people of Portmore are among the first to experience FLOW's world-class service delivery and customer-focused rollout. As we build on our new service excellence template, we will continue to aggressively work to deliver the best-in-industry service in retail and service for our customers."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Managing Change
More Editorial From Flow
Flow is a telecommunications company in Jamaica
Published: Wednesday, December 16, 2015