News : Flow Announces New Customer Call Centre, Bringing New Jobs to Jamaica
KIngston Jamaica, Aug 31, 2015 -- Flow, a Cable & Wireless Communications Plc (CWC) consumer retail brand, announced plans to establish a new Customer Call Centre of Excellence in Kingston, Jamaica and create more than 300 full-time jobs over the next two years.
The Customer Call Centre of Excellence, to be established in the coming months, follows the recent merger with Columbus International Inc and is part of Flow's new plan to provide an enhanced customer experience. This initiative is also consistent with plans laid out by CEO Phil Bentley last year that will see C&W invest funds over 3 years to upgrade infrastructure and overhaul service delivery throughout the Caribbean and Latin American region.
Managing Director, Flow Jamaica, Garry Sinclair is extremely pleased that the new Centre will be located on the island. "It is a testament to the growing confidence of Jamaica as a central hub for investment, the large pool of skilled labour that exists here, and the rapid growth of the ICT sector led by Flow, that we are making this investment here in Kingston." He added, "In addition to the investment in the new Customer Call Centre of Excellence." Sinclair also stated that, "We are excited to recruit the best team on the island for this Centre and we will implement an extensive training programme to deliver an incomparable customer experience."
Posted by Veronica Silva Cusi, news correspondent
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Published: Tuesday, September 1, 2015