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News : flydubai Invests in Innovation for Improved Customer Service
Dubai, UAE, June 22, 2015 -- flydubai has announced a new agreement with Radixx International that will allow it to take the customer experience to a new high.
The agreement between flydubai and the provider of cloud-based reservation and distribution systems for airlines, includes a license for flydubai to access and modify the Radixx Air Passenger Services System (PSS) source code and ongoing customer service system.
This is a move which effectively eliminates constrains of the more traditional one-size-fits-all software management approach. It offers flydubai control over its core software solutions by integrating the systems with Radixx’s technological platform, thus resulting in cost efficiencies and ultimately enhancing the customer travel experience.
The agreement will also see the formation of a dedicated team and facility within flydubai to further develop the capabilities of Radixx’s Air PSS and create the best PSS in the world, optimised for growing airlines.
flydubai plans to further develop capabilities including offering the full suite of products across all distribution channels and provide more ancillary services as a part of the offering. Customers will also have numerous options to pay for their travel through integration with a variety of payment partners.
Posted by Veronica Silva Cusi, news correspondent
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flydubai is Dubai’s first low-cost airline, operating routes to 51 destinations across the Middle East, Subcontinent, Africa, Russia and Eastern Europe.
About Radixx International:
Radixx provides Passenger Services System (PSS) software to 30+ airlines on five continents.
Published: Wednesday, June 24, 2015