News : Flytxt Introduces Intelligent Voice Interface for Digital Customer Engagement
Amsterdam, The Netherlands, Oct, 2017 -- Flytxt announced the availability of a voice interface for NEON-dX, its digital customer engagement product. NEON-dX will use analytics and artificial intelligence (AI) to personalise conversations on any digital touch point that supports Amazon Alexa and Google Assistant.
"More than a quarter of all mobile searches in 2016 were done over voice. With speech recognition accuracy reaching over 95%, more and more consumers will adopt voice as the preferred medium to interact with their service providers. With this interface, our enterprise customers can now engage their consumers in natural conversations using voice. This will significantly improve consumer experience and generate higher returns for enterprises," remarked Dr. Vinod Vasudevan, CEO, Flytxt.
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Posted by Veronica Silva Cusi, news correspondent
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Flytxt provides NEON-dX, an enterprise class software product for intelligent digital customer engagement automation. The product enables Artificial Intelligence-based autonomous customer value management, helping enterprises to accelerate their digital transformation journey and generate measurable economic value faster and more efficiently. The company has its headquarters in The Netherlands, offices in Dubai and India and regional presence in Paris, Singapore, Nairobi, and Mexico City.
Published: Monday, October 16, 2017
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