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News : FMG Chooses Interactive Intelligence
Auckland, New Zealand, Feb 5, 2015 -- Interactive Intelligence has announced that it will partner with FMG, New Zealand’s rural insurer, to roll out its Customer Interaction Center (CIC) IP communications software suite across the company’s Kiwi service centre operations.
The organisation will use CIC to capture and manage all inbound customer communications, including face-to-face, voice, email, fax, SMS, and increasingly mobile and social media communications.
The new telephony platform will be deployed in a hybrid cloud environment using Interactive Intelligence CaaS (Communications as a Service), a virtual private cloud offering, which will support users at the organisation’s service centre in Palmerston North as well as other offices throughout the country.
Nick Bennetts, FMG national sales centre manager, says, "We were impressed with the technical skills of the Interactive Intelligence team."
Brendan Maree, Interactive Intelligence vice president Australia, New Zealand and Japan, says, "We are delighted to sign on FMG as a new customer in New Zealand.
Posted by Veronica Silva Cusi, news correspondent
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About Interactive Intelligence:
Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider of cloud services for customer engagement, communications and collaboration designed to help businesses worldwide improve service, increase productivity and reduce costs. Backed by a 20-plus year history of industry firsts, 100-plus patent applications, and more than 6,000 global customer deployments, Interactive offers customers fast return on investment, along with robust reliability, scalability and security. It's also the only company recognized by the top global industry analyst firm as a leader in both the cloud and on-premises customer engagement markets. The company is headquartered in Indianapolis, Indiana and has more than 2,000 employees worldwide
Published: Monday, February 9, 2015