News : Focus Forward Deploys Evolve IP’s Cloud Communications Services
#contactcenterworld, @EvolveIP, @focusforwardllc
Wayne, Pa.January 13, 2016 – Evolve IP, The Cloud Services Company™, announced that Focus Forward, a provider of market research services, has reported a dramatic improvement in IT productivity following the deployment of Evolve IP’s hosted IP phone system and cloud call center. In addition, Focus Forward has started to integrate various business applications with Evolve IP’s hosted Unified Communications (UC) suite and is looking to leverage the Evolve IP OneCloudTM to potentially deploy additional Evolve IP cloud computing services.
Communications are mission critical for Focus Forward as the firm’s market research is based on phone conversations with consumer survey subjects. Previously, with the company’s legacy PBX system, the IT team struggled with uptime, as well as wasted time dealing with constant management, maintenance, patching and troubleshooting. The company estimated it lost at least 8 hours per week on system management, with end user trouble shooting draining an additional 2-3 hours of IT staff resources.
After migrating to Evolve IP’s IP phone system and call center, Focus Forward realized immediate benefits, while maintaining call quality. The Evolve IP hosted call center is also providing critical call recording capabilities and mobility, making it easy for associates to record and access calls.
Additionally, with their services now in the cloud, the risk of a power outage, system crash or other IT issues are no longer a concern. "Not only will phone functionality continue to work, with calls fielded to mobile devices, but our associates will also have access to the call recordings even in the event of a power outage at our location," said Christopher Goering, Application Development Director, for Focus Forward. "Evolve IP’s always-on business continuity is critical to our operations."
Posted by Laura Collins, Editorial Management
Today's Tip of the Day - Workforce Management Solutions
More Editorial From Evolve IP
About Evolve IP:
Evolve IP is a leading cloud-based technology provider that offers businesses a better way to buy and manage their applications, infrastructure, and security solutions. We help organizations outsource technologies that are not within the budget, skills, or focus of their IT resources. Evolve IP customers upgrade their legacy environment without capital expense, accomplish more with enhanced features, increase stability and control with an award winning portal and reduce their carbon footprint, which allows them to focus on their core business and reduce costs.
About Focus Forward:
Focus Forward is an accredited Market Research firm.
Published: Friday, January 15, 2016