News : Foehn Achieves G-Cloud 11 Approval Across Full Product Suite
London, England, July, 2019 -- The government’s Crown Commercial Services has confirmed that Foehn is approved as a supplier in the category of ‘Cloud software’ on the G-Cloud 11 procurement framework, part of the Government’s Digital Marketplace.
G-Cloud gives central government, local councils, NHS Trusts and other public-sector bodies access to approved suppliers of cloud-based services via an online platform, offering greater choice, consistency in quality standards and more competitive pricing.
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For the first time, this iteration of G-Cloud incorporates all three of Foehn’s flag-ship systems. These include Voxivo Cloud Phone system, UC & Collaboration and VoxivoCX Cloud Contact Centre, all designed and built by Foehn’s development team, plus Foehn’s Omnichannel Contact Centre solution incorporating the Purecloud system delivered in partnership with Genesys.
James Passingham, Foehn CTO, emphasises why G-Cloud is central to Foehn’s future growth: "We’ve been listed on G-Cloud for six years now and have seen the framework and its processes mature into a valuable procurement platform with real opportunity for public sector bodies to increase return on investment. This year, it’s pleasing to see the number of listed companies increase by 20% and reassuring to know 90% of suppliers are SMEs. With an impressive total spend now approaching £5 billion since the introduction of G-Cloud, this all points towards a system that works for both the customer and the supplier."
Julian Barrow, Foehn Sales Director, emphasises this point: "Following the improvements to processes and procedures implemented in G-Cloud 10 last year, this latest iteration has offered us the opportunity to consolidate our cloud offering and focus on the addition of our cloud contact centre solutions. VoxivoCX, designed by our own development team, prioritises ease of adoption, simplicity of operation and effective utilisation of voice in the contact centre. These three elements are fundamental to the performance of contact centre agents working in teams with the limited resources and pressures so often found in local authorities and social services. That’s why G-Cloud 11 is a critical part of our relationship with the public sector."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Don't Assume Your Forecasting System Always Knows Best!
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