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News : Foehn Achieves G-Cloud 11 Approval Across Full Product Suite

#contactcenterworld, @foehncomms

London, England, July, 2019 -- The government’s Crown Commercial Services has confirmed that Foehn is approved as a supplier in the category of ‘Cloud software’ on the G-Cloud 11 procurement framework, part of the Government’s Digital Marketplace.

G-Cloud gives central government, local councils, NHS Trusts and other public-sector bodies access to approved suppliers of cloud-based services via an online platform, offering greater choice, consistency in quality standards and more competitive pricing.


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For the first time, this iteration of G-Cloud incorporates all three of Foehn’s flag-ship systems. These include Voxivo Cloud Phone system, UC & Collaboration and VoxivoCX Cloud Contact Centre, all designed and built by Foehn’s development team, plus Foehn’s Omnichannel Contact Centre solution incorporating the Purecloud system delivered in partnership with Genesys.

James Passingham, Foehn CTO, emphasises why G-Cloud is central to Foehn’s future growth: "We’ve been listed on G-Cloud for six years now and have seen the framework and its processes mature into a valuable procurement platform with real opportunity for public sector bodies to increase return on investment. This year, it’s pleasing to see the number of listed companies increase by 20% and reassuring to know 90% of suppliers are SMEs. With an impressive total spend now approaching £5 billion since the introduction of G-Cloud, this all points towards a system that works for both the customer and the supplier."

Julian Barrow, Foehn Sales Director, emphasises this point: "Following the improvements to processes and procedures implemented in G-Cloud 10 last year, this latest iteration has offered us the opportunity to consolidate our cloud offering and focus on the addition of our cloud contact centre solutions. VoxivoCX, designed by our own development team, prioritises ease of adoption, simplicity of operation and effective utilisation of voice in the contact centre. These three elements are fundamental to the performance of contact centre agents working in teams with the limited resources and pressures so often found in local authorities and social services. That’s why G-Cloud 11 is a critical part of our relationship with the public sector."

#contactcenterworld, @foehncomms

Posted by Veronica Silva Cusi, news correspondent
Source: https://pressreleases.responsesource.com


About Foehn:
Company LogoIndependent managed communications provider, Foehn, was set up in 2000 by James Passingham to manage and implement systems within mission-critical and telco-class networks and data centres across EMEA. The company specialises in IP network and communication solutions for retailers, call centres and small and medium sized businesses.
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Today's Tip of the Day - Build In Training Time

Read today's tip or listen to it on podcast.

Published: Friday, July 12, 2019

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2021 Buyers Guide Help Desk Software

 
1.) 
eGain Corporation

eGain CallTrack™
eGain CallTrack™ is a dynamic call tracking and case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain Solve™ suite, the unified customer engagement and knowledge management software suite, which helps businesses transform their traditional call centers into omnichannel customer engagement hubs. eGain CallTrack will enable you to track, manage and resolve cases and maintain service level agreements (SLA), across channels.

2.) 
Happitu

Happitu is your customer support team’s personal coach. It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics.

Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey!

We intentionally built the Happitu Workflow Designer with your customer support team in mind. Using our intuitive tools that provide quick and safe iteration, you eliminate the need to involve IT or Development. Yes, you will no longer have to dread submitting a change request to Devin from IT!

Try it free for 45 days!

3.) 
Knowmax

Knowmax
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.

4.) 
Nuxiba Technologies

CenterWare
Nuxiba's Help Desk Software is ideal for delivering top-level contact help desk services. It not only tailors to your existing technology resources but also allows you to set staff priorities that forward clients to the most knowledgeable agents.

Give personalized assistance, and analyze performance with our real-time monitoring, recording, and reports. Integrate Salesforce or VTiger CRM systems, be TCPA compliant, protect your cardholder's data during calls, and more!

Request a quote or demo today and start the journey to increase your first-contact resolution percentages in less than three months!

5.) 
OneDesk

OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.

6.) 
Teckinfo Solutions Pvt. Ltd.

ActivDesk Help Desk Software
ActivDesk Help Desk Software is an intelligent ticketing software for multi- channel customer interaction & engagement. It streamlines the entire ticket management process. With its SLA & escalation management, it enables your help desk to deliver enriching customer experience.
 

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