#contactcenterworld, @foehncomms, @Genesys
London, UK, Nov 24, 2020 -- Foehn, a Kerv Group company, has been named EMEA Cloud Partner of the Year by Genesys, a global provider in cloud customer experience and contact centre solutions. Presented during the Genesys Partner Vision 2020 virtual event, the award is based on sales results and meeting strict performance criteria, such as demonstrating partner-led innovation, winning new business and successful customer deployments.
Julian Barrow, sales director at Foehn, said: "We’re delighted to be recognised by Genesys and to win the award again in an especially turbulent year. Particularly pleasing are the high satisfaction scores recorded for new clients, reflecting the continued dedication of our sales, service and technical teams. We share with Genesys a passion to help customers realise the full power of their cloud investments and achieve business objectives sooner. Whether that’s by developing financially sound cloud roadmaps, simplifying adoption, or employee and customer experience innovation."
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Bas Diepen, vice president alliances and channels, EMEA at Genesys, added: "The Partner Vision 2020 was set up to recognise our partner ecosystem in these extraordinary times. Now, more than ever, our customers need to partner with companies offering a clear vision, flexibility and the opportunity to deliver continued value and support. Foehn has demonstrated its dedication to delivering continued value to our joint customers, making them a thoroughly deserving winner of the EMEA Cloud Partner of the Year 2020 award."
#contactcenterworld, @foehncomms, @Genesys
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com
About Foehn:
Independent managed communications provider, Foehn, was set up in 2000 by James Passingham to manage and implement systems within mission-critical and telco-class networks and data centres across EMEA. The company specialises in IP network and communication solutions for retailers, call centres and small and medium sized businesses.
About Genesys:
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.
Published: Wednesday, November 25, 2020
| 1.) |  CrankWheel Screen Sharing CrankWheel is an easy and simple screen sharing solution, made for the needs of salespeople and customer service agents. CrankWheel complements voice calls by adding visuals to ongoing calls. There is no need to get the customer off the phone, onto another platform. Agents share their screens by directing clients to a link that can be sent via SMS, email or simply spelled out. The client can enter on any device, mobile, desktop or tablet and enters the session instantly. There is no registration or download required by the client. Features: - Screen sharing - Agents can hand control over to the client - Warm lead capture widget that alerts the sales team instantly of an intere... (read more) |
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