
#contactcenterworld, @Genesys, @foehncomms
London, England, Sept, 2019 -- Foehn, the developer and integrator of cloud contact centre systems, has been awarded ‘EMEA Cloud Partner of the Year’ by Genesys, a global provider in omnichannel contact centre solutions. The award was presented by Emily Bloomfield, Genesys Partner Marketing Director and Paul Rolfe, Vice President, Global Partners and Alliances, at the Genesys G-Summit Europe held at the Amsterdam Conference Centre, Beurs van Berlag.
This accolade is the third received by Foehn from Genesys in consecutive years, following awards for ‘PureCloud Partner of the Year - UK & Ireland’ in 2017 and 2018. This latest award recognises Foehn’s professional skills in PureCloud implementation via the Genesys .
Foehn Sales Director, Julian Barrow, contributed to the panel discussion at the Partner Day conference.
On accepting the award, Julian Barrow said: "It’s hugely rewarding to receive this award from our Genesys colleagues, and I want to thank the Foehn team and our loyal clients for their dedication to the PureCloud offering. We’ve had a brilliant three years building our PureCloud proposition through Genesys Cloud and we look forward to continued success in the future."
James Passingham, Foehn CTO, commented: "We are exceptionally proud to be recognised by Genesys as their ‘EMEA Cloud Partner of the Year’, building on our UK & Ireland ‘PureCloud Partner of the Year’ wins over the past two years. The award recognises the capabilities we have built to address the customer experience challenges faced by businesses operating on an international scale. We are continually enhancing our skills and services and remain focused on delivering exceptional Genesys Cloud projects to all our contact centre clients in the UK and across EMEA."
Commenting on Foehn’s success, Genesys Channel and Alliance Director, John Bell, added: "Consistently, over our three-year partnership, Foehn has demonstrated exceptional skills in the successful deployment of PureCloud via Genesys Cloud. Most recently, their investment in resources across technical support, professional services, sales and marketing has helped win new customers operating in EMEA as well as the UK. This is an outstanding achievement and the award is greatly deserved."
#contactcenterworld, @Genesys, @foehncomms
Posted by Veronica Silva Cusi, news correspondent
Source: https://pressreleases.responsesource.com
About Genesys:Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.
About Foehn:Independent managed communications provider, Foehn, was set up in 2000 by James Passingham to manage and implement systems within mission-critical and telco-class networks and data centres across EMEA. The company specialises in IP network and communication solutions for retailers, call centres and small and medium sized businesses.
Published: Friday, September 13, 2019
5.) | ComSys S.A. CList for Outbound Campaigns Management CList by Comsys is an application that helps contact centers enhance the performance of their outbound campaigns. It accomplishes that by enabling the planning and execution of sophisticated communication strategies. Additionally, the AI-powered module of CList extends the possibilities of outbound campaigns delivering unprecedented results. Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering unique customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys enjoys strategic partnerships with t... (read more) PH: +302109241486 |
6.) | Consilium Software Consilium UniCampaign™ Reaching the right person with the right information on the right channel at the right time is a tall order. That’s the power the new Consilium UniCampaign™ has been adding to Cisco outbound contact centers, easily tripling or quadrupling results, from improving digital customer acquisition to managing post-sale customer relationship. Delivering proactive outbound engagement in a game-changer product, Consilium UniCampaign™ is an omnichannel List and Campaign Management (LCM) solution which complements the strength and robustness of Cisco's Outbound Dialer with the implementation of multichannel (voice, email, and SMS) outbound contact strategies. The new 7th release of UniCampaign™ is des... (read more) PH: (+61) 406 501 368 |
8.) | CTCOMM Genesys PureConnect Genesys PureEngage Tegsoft |
15.) | Teckinfo Solutions Pvt. Ltd. InterDialog UCCS The InterDialog Dialer is an independent & intelligent auto dialer software that controls the outbound calls using various algorithms. This call center dialer works as Predictive Dialer Software, Progressive Dialer Software, Preview Dialer Software or Power Dialer Software based on the requirement of the process. It allows the system to create groups/caller lists and then dials out to multiple calling groups/lists at the same time, thus helping target a wider market segment in a shorter period of time. The predictive dialer software and automatic dialer algorithms used by the InterDialog Dialer are designed to improve efficiency by lowering the wait time, the number of dropped calls and t... (read more) |
16.) | Tru29 Outsource Solutions Inc. Custom Outsourced Solutions Tru29 Solutions tailor fits a dialer solution that will truly suit your needs. |