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News : Foehn Wins Genesys award for ‘EMEA Cloud Partner of the Year’

#contactcenterworld, @Genesys, @foehncomms

London, England, Sept, 2019 -- Foehn, the developer and integrator of cloud contact centre systems, has been awarded ‘EMEA Cloud Partner of the Year’ by Genesys, a global provider in omnichannel contact centre solutions. The award was presented by Emily Bloomfield, Genesys Partner Marketing Director and Paul Rolfe, Vice President, Global Partners and Alliances, at the Genesys G-Summit Europe held at the Amsterdam Conference Centre, Beurs van Berlag.

This accolade is the third received by Foehn from Genesys in consecutive years, following awards for ‘PureCloud Partner of the Year - UK & Ireland’ in 2017 and 2018. This latest award recognises Foehn’s professional skills in PureCloud implementation via the Genesys .

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Foehn Sales Director, Julian Barrow, contributed to the panel discussion at the Partner Day conference.

On accepting the award, Julian Barrow said: "It’s hugely rewarding to receive this award from our Genesys colleagues, and I want to thank the Foehn team and our loyal clients for their dedication to the PureCloud offering. We’ve had a brilliant three years building our PureCloud proposition through Genesys Cloud and we look forward to continued success in the future."

James Passingham, Foehn CTO, commented: "We are exceptionally proud to be recognised by Genesys as their ‘EMEA Cloud Partner of the Year’, building on our UK & Ireland ‘PureCloud Partner of the Year’ wins over the past two years. The award recognises the capabilities we have built to address the customer experience challenges faced by businesses operating on an international scale. We are continually enhancing our skills and services and remain focused on delivering exceptional Genesys Cloud projects to all our contact centre clients in the UK and across EMEA."

Commenting on Foehn’s success, Genesys Channel and Alliance Director, John Bell, added: "Consistently, over our three-year partnership, Foehn has demonstrated exceptional skills in the successful deployment of PureCloud via Genesys Cloud. Most recently, their investment in resources across technical support, professional services, sales and marketing has helped win new customers operating in EMEA as well as the UK. This is an outstanding achievement and the award is greatly deserved."

#contactcenterworld, @Genesys, @foehncomms

Posted by Veronica Silva Cusi, news correspondent
Source: https://pressreleases.responsesource.com


About Genesys:
Company LogoGenesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.
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About Foehn:
Company LogoIndependent managed communications provider, Foehn, was set up in 2000 by James Passingham to manage and implement systems within mission-critical and telco-class networks and data centres across EMEA. The company specialises in IP network and communication solutions for retailers, call centres and small and medium sized businesses.
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Today's Tip of the Day - Maintaining Customer Notes

Read today's tip or listen to it on podcast.

Published: Friday, September 13, 2019

Printer Friendly Version Printer friendly version

2021 Buyers Guide Recruitment Products/Services

 
1.) 
Emmersion

Automated Language Testing
Emmersion offers automated assessments to quickly and accurately test speaking, writing, and grammar fluency in 9 languages and counting. We help contact centers improve CSAT scores by screening for top talent and retaining top performers.

2.) 
MainTrax

HireTrax
HireTrax, MainTrax's standalone pre-hire virtual interviewing solution, automatically analyzes the behavioral characteristics found in each candidate's VOICE to help you select reps better suited for the specific job at hand. After all, agents speak with your customers for hours each day so it's vital they possess the behavioral characteristics and personality traits necessary to be successful. By picking those with tendencies of empathy and positive behavioral traits, you'll have a higher caliber of candidates who will perform better on the job and stay.

3.) 
Orion Learning Services Inc.

Assessments for Recruitment, Talent Management, Succession Planning
Looking for assessment tools to help you recruit faster, better and more accurately?

Orion Learning offers a full suite of assessment tools designed to target and report on candidate potential. Our tools are used for recruitment, talent management, succession planning and coaching/mentoring. All of the tools are delivered online and the reports are available online and will provide you with an amazing view of the candidate/individual's potential, interview questions, coaching/mentoring steps and much more.

If you're looking to find the candidate/individual with the highest potential, call Orion today!

4.) 
Vads

VADS Recruitment Services
VADS Indonesia provides a recruitment process with strict selection with various requirements according to client needs. VADS Indonesia also has a database of trained candidates so that it can meet the agent needs quickly and in large numbers.

5.) 
SalesMatch Ltd

Contact Centre Behavioural Assessments
SalesMatch is an intelligent web based sales and contact centre behavioural assessment platform. It is based on the well known, tried and tested DISC psychometric theory, used by thousands of organisations round the world.

- Reduces Agent Attrition - By selecting the right agent for the role
- Increases Performance - By matching the character profile to the task
- Reduces Time Off - A well matched profile to the role reduced work
stress
- Reduces Recruitment Costs - By early identification of the right candidates

Putting the right person in the job role has become the key focus in the drive...
(read more)

6.) 
TactiCall Recruitment Services

TactiCall Recruitment Services
Permanent Placement
Temporary / Labour Hire / Contingent and Contract Hire
Recruitment Consulting Services
Assessment Centre Design and Facilitation
 

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