News : Folsom Call Center Blossoming as Silicon Valley Seeks High-quality Service

Sacramento, CA, USA, March 15, 2016 -- It doesn’t look like the traditional call center with endless rows of drab cubicles.
With its open spaces, bright colors and a pool table that resembles a 1960s-era Ford Mustang, the customer-service call center rapidly taking shape in Folsom looks more at home in Silicon Valley than greater Sacramento. Its owners want it that way.
Voxpro Group, an Irish company that provides tech-support and customer service for tech-oriented companies, is establishing itself as a Sacramento area employer. The company, which opened in temporary quarters in Folsom last November, just moved into its permanent space. It has ramped up to 200 workers and expects to employ as many as 700 by the end of the year.
Voxpro, which serves clients such as Etsy, Google and Airbnb, chose the Sacramento area for its first U.S. call center because it’s close to Silicon Valley. "A lot of (clients) are weary of taking plane journeys to remote parts of the U.S.," founder, co-owner and Chief Executive Dan Kiely said during a visit to the Folsom facility.
Founder, co-owner and Chief Executive Dan Kiely and his wife Linda, the company’s co-owner, said they were dazzled by the reception they got from Folsom officials and the city’s business community, which enabled Voxpro to set up shop quickly.
"The red tape in (Silicon) Valley would be greater," Linda Kiely said. The company operates a small sales office in Mountain View but Folsom represents its first big facility in the United States.
Voxpro in Folsom is an example of what economic development specialists called "reshoring." Call center jobs, which had migrated to low-cost locations in Asia and elsewhere a decade ago, are returning to the United States because companies are rediscovering the importance of high-quality customer service.
2018 Top Ranking Performers Present:

CONTACT CENTER & CUSTOMER ENGAGEMENT
BEST PRACTICES
BERLIN - ORLANDO - MACAO
FIND OUT MORE!Linda Kiely said Voxpro is determined to end the "low-end cattle herd" reputation of call centers.
"This is a very tough job; being on the phone is not easy," said Jon Ward, general manager of the facility and Voxpro’s North American operations. "We wanted to create a space with a little bit of fun."
"What we’re offering here is a career," Dan Kiely said.
The company hasn’t yet posted the jobs it plans to fill in the coming months, although jobs are expected to be listed soon on Voxpro’s website.
#contactcenterworld, @voxproireland
Posted by Veronica Silva Cusi, news correspondent
Source: http://www.sacbee.com
Related Editorial
- Voxpro Files Plans to Expand Athens Offices
- Voxpro to Create More Than 500 Jobs in New US Hub
- Folsom Call Center Seeks High-quality Employees
- Irish Company Opens Customer Service Center in Folsom
- 43 Jobs for Cork with Multilingual Call Centre Voxpro
- Dan and Linda Kiely Honoured with ‘Outstanding Achievement in Business Award’
More Editorial From VoxPro
- Dan and Linda Kiely Honoured with ‘Outstanding Achievement in Business Award’
- TELUS International Acquires Voxpro
- Voxpro Files Plans to Expand Athens Offices
- Voxpro to Create More Than 500 Jobs in New US Hub
- Folsom Call Center Seeks High-quality Employees
- Irish Company Opens Customer Service Center in Folsom
About VoxPro:Multilingual Business Process Outsourcing BPO Company Voxpro based in Cork, Ireland, delivers customer contact services on behalf of 300 companies and organisations in Britain, Europe and Worldwide.
Published: Friday, March 18, 2016
Industry Suppliers | Get Listed |
![]() | PREMIUMGenesys http://genesys.com Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in... (view more) | |
![]() | Convergys Convergys delivers consistent, quality customer experiences in 58 languages and from more than 150 locations around the globe. We partner with our clients to improve customer loyalty, reduce costs, an... (view more) | |
![]() | Dialogic Dialogic is a provider of technologies based on open standards such as host media processing and other multimedia products that enable its customers and partners to deliver mobile, video, IP, and TDM ... (view more) | |
![]() | Five9 Five9 is a provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating approximately three billion customer interact... (view more) | |
Get Listed |