Check out The Most Innovative, Highly rated Contact Center World Events EVER!
...Thousands of past delegates agree! - BOOK YOUR PLACE TODAY!
Best Contact Centers in the World 2017
all award winners!STARTS IN:
Network, Learn, benchmark in this unique best practice forum with the best practitioners in the World
...who run centers and take your center to new levels of performance, engage staff, improve service and more!
News : Fonetic Extends Relationship with BBVA
Madrid February 2015, Fonetic, a provider in voice and text management solutions, announces that Banco Bilbao Vizcaya Argentaria (BBVA) is rolling out the Fonetic linguistic analysis and trading compliance solution to proactively monitor and prevent trading malpractice at its London and New York headquarters.
This decision comes after almost seven years of successful integration with Fonetic’s trading compliance solution in BBVA’s trading floors in Spain and further strengthens the partnership between the two companies. The decision to adopt Fonetic’s solution in London and New York highlights its success and maintains BBVA’s continued commitment to monitor and prevent fraud on its trading floors across multiple deployments. The move also keeps the bank in step with continuously evolving legislation, including forthcoming rules and regulations associated with Dodd-Frank and MiFID II compliance.
"We in BBVA selected Fonetic as our provider for implementation and delivery of our Trading Record Keeping Compliance solution into our Bank in 2009, for which we received an award from The Banker in 2012," said Pedro Molpeceres, Private Banking Global Projects executive at BBVA.
Today's Tip of the Day - Where Is The Problem?
More Editorial From Fonetic
Fonetic integrates unstructured voice data into business processes for actionable knowledge. Bringing together speech analytics, sentiment analysis and unstructured data, transforming customer interactions into tangible business value.
Banco Bilbao Vizcaya Argentaria, S.A. is a multinational Spanish banking group. It was formed from a merger of Banco Bilbao Vizcaya and Argentaria in 1999, and is the second biggest bank in Spain.
Published: Monday, February 23, 2015