News : Fonolo Adds Interactive SMS to its Call-Back Solution for Contact Centers
Toronto, ON, Canada, July 21, 2015 -- Fonolo, the company that improves the call center experience by replacing hold time with a call-back, announces the addition of interactive SMS functionality to its call-back solution. This new feature allows callers who request a call-back to stay informed about their progress through the call center queue, receive important notifications, and more.
GO FOR GOLD AND REPRESENT YOUR NATION!
Awards for all levels of staff and a fantastic range of corporate awards for contact centers! Click on the banner for details!
"Replacing hold-time with a call-back is truly a win-win scenario. Callers get their time back while companies lower their cost-per-call. Increasingly, our customers want to offer this functionality across all channels and we're excited to offer new SMS capabilities" said Shai Berger, Fonolo CEO. "Now the convenience and pervasiveness of SMS can make the call center experience less frustrating for callers and more efficient for companies."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Where The System Breaks Down
More Editorial From Fonolo
Fonolo helps organizations improve the call center experience for their customers while reducing costs. A growing list of organizations, including the Royal Bank of Canada (RBC), have discovered the value of using Fonolo to connect their call center with their web site. The privately held, Toronto-based company, has received numerous awards, including "50 Best Websites" from Time.com, "Best New Product" from Emerging Communications Conference, "Judges' Choice" from GigaOm's Mobilize Conference, "Top Telecom Idea" from Springwise and "Top 25 Canadian IT Up and Comers" from the Branham Group.
Published: Wednesday, July 22, 2015
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Recognized as a worldwide provider of IP-based communications services to businesses, AT&T is also a provider of wireless, high speed Internet access, Wi-Fi, local and long distance voice, and directo...
Grameenphone is the leading telecommunications service provider in Bangladesh. With more than 32 million subscribers (as of June 2011), Grameenphone is the largest cellular operator in the country. It...
|PT Telekomunikasi Indonesia|
Telkom Group is the only state-owned telecommunications enterprise as well as telecommunications and network service providers in Indonesia. Telkom Group serves millions of customers throughout Indone...