News : Fonolo Adds Interactive SMS to its Call-Back Solution for Contact Centers
Toronto, ON, Canada, July 21, 2015 -- Fonolo, the company that improves the call center experience by replacing hold time with a call-back, announces the addition of interactive SMS functionality to its call-back solution. This new feature allows callers who request a call-back to stay informed about their progress through the call center queue, receive important notifications, and more.
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"Replacing hold-time with a call-back is truly a win-win scenario. Callers get their time back while companies lower their cost-per-call. Increasingly, our customers want to offer this functionality across all channels and we're excited to offer new SMS capabilities" said Shai Berger, Fonolo CEO. "Now the convenience and pervasiveness of SMS can make the call center experience less frustrating for callers and more efficient for companies."
Posted by Veronica Silva Cusi, news correspondent
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More Editorial From Fonolo
Fonolo helps organizations improve the call center experience for their customers while reducing costs. A growing list of organizations, including the Royal Bank of Canada (RBC), have discovered the value of using Fonolo to connect their call center with their web site. The privately held, Toronto-based company, has received numerous awards, including "50 Best Websites" from Time.com, "Best New Product" from Emerging Communications Conference, "Judges' Choice" from GigaOm's Mobilize Conference, "Top Telecom Idea" from Springwise and "Top 25 Canadian IT Up and Comers" from the Branham Group.
Published: Wednesday, July 22, 2015
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