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News : Fonolo and Aspect Partner
Toronto, ON, Canada, June 9, 2015 -- Fonolo, the company that improves the call center experience by replacing hold time with a call-back, and Aspect Software, a provider of fully-integrated contact center solutions, announce a working relationship to bring multi-channel call-backs to the contact center market.
Fonolo has joined the Aspect Technology Alliance Program, allowing Aspect customers to benefit from Fonolo’s multi-platform call-back solution. In addition, Fonolo’s products will be featured on Aspect’s Technical Partner Showcase, a marketplace of applications that improve customer engagement and increase efficiency in the contact center.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Involve Staff
More Editorial From Fonolo
Fonolo helps organizations improve the call center experience for their customers while reducing costs. A growing list of organizations, including the Royal Bank of Canada (RBC), have discovered the value of using Fonolo to connect their call center with their web site. The privately held, Toronto-based company, has received numerous awards, including "50 Best Websites" from Time.com, "Best New Product" from Emerging Communications Conference, "Judges' Choice" from GigaOm's Mobilize Conference, "Top Telecom Idea" from Springwise and "Top 25 Canadian IT Up and Comers" from the Branham Group.
About Aspect Software:
Aspect Software is solely focused on providing products and services for customer care, sales, telemarketing and collections for in-house and outsourcer contact centers. Each day, companies around the globe conduct more than 125 million customer interactions using Aspect’s flexible, reliable solutions for automatic call distribution (ACD), predictive dialing, workforce management, analytics, IVR and multi-channel contact.
Published: Friday, June 12, 2015