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News : Fonolo and Conn3ct Partner to Save British Consumers from Hours of Waiting on Hold

#contactcenterworld, @fonolo, @_Conn3ct_

London, UK, May 12, 2020 -- Fonolo, a cloud-based call-back solution provider, announced that it has partnered with one of the United Kingdom's contact centre resellers to bring its call-back solutions to companies across the UK.

Fonolo's solutions allow organizations of all sizes to quickly and easily add call-back functionality to their contact centres, which improves customer satisfaction by eliminating hold times and reducing abandon rates.

"Consumers today are too busy to be kept waiting on hold. So, it's no surprise that companies that replace hold time with a call-back have drastically improved their customer satisfaction rates," says Shai Berger, CEO, Fonolo. "This partnership will allow Conn3ct to provide their clients with a simple and effective solution to long hold times, building on the success shown by Fonolo's North American partners."

"Conn3ct is excited to be partnering with Fonolo," says Martin Cross, Group CTO, Conn3ct. "We work tirelessly to add partners to our portfolio, ones that will enhance the customer experience of our client base, and Fonolo does just that. We believe that removing the frustration of long hold times by offering a call-back solution, is an opportunity to delight customers at what is historically an unhappy experience for them."

#contactcenterworld, @fonolo, @_Conn3ct_

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.co.uk


About Fonolo:
Company LogoFonolo provides call-back solutions for the call center. Replace hold time with a call-back, regardless of the channel - web, mobile and phone.
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About Connect Managed Services:
Company LogoConn3ct is a vendor-agnostic communications partner that helps multi-site organisations across the world to solve their communications challenges by delivering simple solutions to complex problems. With over 30 years of knowledge and experience, Conn3ct offers a range of unified communications, contact centre and global network service solutions. Conn3ct is backed by Apiary Capital, a UK mid-market private equity firm with extensive experience investing across the business and technology services sectors.
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Today's Tip of the Day - 0 - 100% Rollout Can Hurt

Read today's tip or listen to it on podcast.

Published: Wednesday, May 13, 2020

Printer Friendly Version Printer friendly version

2023 Buyers Guide Recruitment Products/Services

 
1.) 
Emmersion

Automated Language Testing
Emmersion offers automated assessments to quickly and accurately test speaking, writing, and grammar fluency in 9 languages and counting. We help contact centers improve CSAT scores by screening for top talent and retaining top performers.

2.) 
MainTrax

HireTrax
HireTrax, MainTrax's standalone pre-hire virtual interviewing solution, automatically analyzes the behavioral characteristics found in each candidate's VOICE to help you select reps better suited for the specific job at hand. After all, agents speak with your customers for hours each day so it's vital they possess the behavioral characteristics and personality traits necessary to be successful. By picking those with tendencies of empathy and positive behavioral traits, you'll have a higher caliber of candidates who will perform better on the job and stay.

3.) 
Orion Learning Services Inc.

Assessments for Recruitment, Talent Management, Succession Planning
Looking for assessment tools to help you recruit faster, better and more accurately?

Orion Learning offers a full suite of assessment tools designed to target and report on candidate potential. Our tools are used for recruitment, talent management, succession planning and coaching/mentoring. All of the tools are delivered online and the reports are available online and will provide you with an amazing view of the candidate/individual's potential, interview questions, coaching/mentoring steps and much more.

If you're looking to find the candidate/individual with the highest potential, call Orion today!

4.) 
Vads

VADS Recruitment Services
VADS Indonesia provides a recruitment process with strict selection with various requirements according to client needs. VADS Indonesia also has a database of trained candidates so that it can meet the agent needs quickly and in large numbers.

5.) 
SalesMatch Ltd

Contact Centre Behavioural Assessments
SalesMatch is an intelligent web based sales and contact centre behavioural assessment platform. It is based on the well known, tried and tested DISC psychometric theory, used by thousands of organisations round the world.

- Reduces Agent Attrition - By selecting the right agent for the role
- Increases Performance - By matching the character profile to the task
- Reduces Time Off - A well matched profile to the role reduced work
stress
- Reduces Recruitment Costs - By early identification of the right candidates

Putting the right person in the job role has become the key focus in the drive...
(read more)

6.) 
TactiCall Recruitment Services

TactiCall Recruitment Services
Permanent Placement
Temporary / Labour Hire / Contingent and Contract Hire
Recruitment Consulting Services
Assessment Centre Design and Facilitation
 

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Europe's leading call & contact center event is now arriving at the U.S., showcasing the latest and most effective technologies, strategies and advancements to industry professionals who are looking to excel in the customer engagement world!

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