#contactcenterworld, @fonolo, @_Conn3ct_
London, UK, May 12, 2020 -- Fonolo, a cloud-based call-back solution provider, announced that it has partnered with one of the United Kingdom's contact centre resellers to bring its call-back solutions to companies across the UK.
Fonolo's solutions allow organizations of all sizes to quickly and easily add call-back functionality to their contact centres, which improves customer satisfaction by eliminating hold times and reducing abandon rates.
"Consumers today are too busy to be kept waiting on hold. So, it's no surprise that companies that replace hold time with a call-back have drastically improved their customer satisfaction rates," says Shai Berger, CEO, Fonolo. "This partnership will allow Conn3ct to provide their clients with a simple and effective solution to long hold times, building on the success shown by Fonolo's North American partners."
"Conn3ct is excited to be partnering with Fonolo," says Martin Cross, Group CTO, Conn3ct. "We work tirelessly to add partners to our portfolio, ones that will enhance the customer experience of our client base, and Fonolo does just that. We believe that removing the frustration of long hold times by offering a call-back solution, is an opportunity to delight customers at what is historically an unhappy experience for them."
#contactcenterworld, @fonolo, @_Conn3ct_
Posted by Veronica Silva Cusi, news correspondent
Fonolo provides call-back solutions for the call center. Replace hold time with a call-back, regardless of the channel - web, mobile and phone.
About Connect Managed Services:
Conn3ct is a vendor-agnostic communications partner that helps multi-site organisations across the world to solve their communications challenges by delivering simple solutions to complex problems. With over 30 years of knowledge and experience, Conn3ct offers a range of unified communications, contact centre and global network service solutions. Conn3ct is backed by Apiary Capital, a UK mid-market private equity firm with extensive experience investing across the business and technology services sectors.
Published: Wednesday, May 13, 2020
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