News : Fonolo and SJS Solutions Bring Virtual Queuing Data to Call Center Wallboards
Toronto, ON, Canada, Aug 12, 2015 -- Fonolo, the company that improves the call center experience by replacing hold time with a call-back, and SJS Solutions, a global provider in digital displays for contact centers announced a partnership to make Fonolo's virtual queuing data easily visible and actionable to call center managers and agents.
Wallboards and digital displays have been shown to increase agent engagement and performance. SJS Solutions has deployed their Optymyse Digital Display Solution in many types of call centers including support desks, sales teams, operational areas, driver depots and logistic offices.
"Forward thinking companies that invest in their agent environment benefit from improved performance, lower attrition and reduced absenteeism," said Steve Pace, CEO of SJS. "Our products help with this effort by mixing together key information from a variety of systems and delivering that data in an intelligent display. Because of our new partnership with Fonolo, we are the only solution on the market that adds virtual queuing data to that mix."
"Eliminating hold time leads to increased customer satisfaction. But beyond that, it also drives happier and less frustrated agents, as they no longer have to deal with customer complaints about long hold-times." said Shai Berger, Fonolo CEO. "Both Fonolo and SJS are focused on improving agent satisfaction and efficiency, thereby creating a natural and complimentary partnership."
Posted by Veronica Silva Cusi, news correspondent
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Fonolo helps organizations improve the call center experience for their customers while reducing costs. A growing list of organizations, including the Royal Bank of Canada (RBC), have discovered the value of using Fonolo to connect their call center with their web site. The privately held, Toronto-based company, has received numerous awards, including "50 Best Websites" from Time.com, "Best New Product" from Emerging Communications Conference, "Judges' Choice" from GigaOm's Mobilize Conference, "Top Telecom Idea" from Springwise and "Top 25 Canadian IT Up and Comers" from the Branham Group.
About SJS Solutions:
Founded in 2001 SJS Solutions develop innovative, affordable, easy to deploy visual communications solutions, such as wallboards, suitable for call & contact centers, help & support desks, sales teams and another environments where personnel need access to information in real time. Our range of solutions is the result of over 10 years working with and listening to customers in North America, EMEA and Australasia. Our new 2015 product range has been developed to guarantee easy access to; flexible, professional visual communications technology capable of displaying anything on any device.
Published: Thursday, August 13, 2015