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News : J.B. Hunt Transport Services, Inc. and UMass Memorial Health Care Award Winners
Toronto, ON, Canada, April 5, 2016 -- Fonolo, a provider in cloud-based call-back solutions for the contact center, announced the winners for its 2016 Customer Experience Excellence Awards: J.B. Hunt Transport Services, Inc. and UMass Memorial Health Care. The awards program recognizes companies who demonstrate excellence in customer service and customer experience for the call center. Companies were selected based on the cumulative amount of customer hold time saved according to data collected by Fonolo.
"We are proud to acknowledge these recipients for their commitment to outstanding customer service," said Shai Berger, CEO, Fonolo. "Our mission at Fonolo is to make it easy for call centers to add features like call-backs, virtual queuing and visual IVR with minimal effort by utilizing cloud-based technology. Winners of the 2016 Customer Experience Excellence Awards have gone above and beyond service level expectations using Fonolo’s call-back solutions."
"We wanted to provide options for our customers that would make their experience the best possible," said Brad McBride, Information Services Manager, J.B. Hunt.
Posted by Veronica Silva Cusi, news correspondent
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More Editorial From Fonolo
Fonolo helps organizations improve the call center experience for their customers while reducing costs. A growing list of organizations, including the Royal Bank of Canada (RBC), have discovered the value of using Fonolo to connect their call center with their web site. The privately held, Toronto-based company, has received numerous awards, including "50 Best Websites" from Time.com, "Best New Product" from Emerging Communications Conference, "Judges' Choice" from GigaOm's Mobilize Conference, "Top Telecom Idea" from Springwise and "Top 25 Canadian IT Up and Comers" from the Branham Group.
Published: Wednesday, April 6, 2016