News : Fonolo Awarded Three Patents Related to Call Center Queuing and IVR Technology
Toronto, ON March 8, 2016 -- Fonolo, a provider in cloud-based call-back solutions for the contact center, announced that it has been granted three patents related to its call-back technology. The company now has a portfolio of nine awarded patents in the US and three in Canada, with more applications currently pending.
"With the addition of these patents and others in our portfolio, we continue to demonstrate industry leadership in three areas that are fundamental to the future of the contact center: Virtual queuing, IVR integration, and call-back technology," said Masoud Vakili, Senior Advisor for IP Strategy at Fonolo.
Posted by: Laura Collins, Editorial Management
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Fonolo helps organizations improve the call center experience for their customers while reducing costs. A growing list of organizations, including the Royal Bank of Canada (RBC), have discovered the value of using Fonolo to connect their call center with their web site. The privately held, Toronto-based company, has received numerous awards, including "50 Best Websites" from Time.com, "Best New Product" from Emerging Communications Conference, "Judges' Choice" from GigaOm's Mobilize Conference, "Top Telecom Idea" from Springwise and "Top 25 Canadian IT Up and Comers" from the Branham Group.
Published: Friday, March 11, 2016