Check out The Most Innovative, Highly rated Contact Center World Events EVER!
...Thousands of past delegates agree! - BOOK YOUR PLACE TODAY!
Best Contact Centers in the World 2017
all award winners!STARTS IN:
Network, Learn, benchmark in this unique best practice forum with the best practitioners in the World
...who run centers and take your center to new levels of performance, engage staff, improve service and more!
News : Fonolo Call-Back Solution Now Rated “Avaya Compliant”
Toronto, Ont., Canada, Aug 9, 2016 -- Fonolo, a provider in cloud-based call-back solutions for the call center, announced that its In-Call Rescue with On-Premise Appliance solution is compliant with key contact center solutions from Avaya, a global provider of business collaboration and communication software and services.
In-Call Rescue helps businesses improve the call center experience by replacing hold time with a call-back. Using Fonolo’s On-Premise Appliance allows companies to keep all voice traffic on-site, while still using the convenience and efficiency of the cloud. The solution is now compliance-tested by Avaya for compatibility with: Avaya Aura(R) Communication Manager R7.0 and Avaya Aura(R) Session Manager R7.0 using SIP Trunks.
Achieving compliance with Avaya allows Fonolo to continue to deliver a valuable solution that helps businesses manage the increasing demands of their contact centers, while making it easy for them to add call-backs to their call centers, web sites and mobile applications. — Shai Berger, CEO, Fonolo
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Finding A Workforce Management System
More Editorial From Fonolo
Fonolo helps organizations improve the call center experience for their customers while reducing costs. A growing list of organizations, including the Royal Bank of Canada (RBC), have discovered the value of using Fonolo to connect their call center with their web site. The privately held, Toronto-based company, has received numerous awards, including "50 Best Websites" from Time.com, "Best New Product" from Emerging Communications Conference, "Judges' Choice" from GigaOm's Mobilize Conference, "Top Telecom Idea" from Springwise and "Top 25 Canadian IT Up and Comers" from the Branham Group.
Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications and collaboration, contact center and customer experience management, and networking. We provide related services to large enterprises, midmarket companies, small businesses, and government organizations around the world.
Published: Wednesday, August 10, 2016