News : Fonolo In-Call Rescue Now Available through Avaya
Toronto, ON, Sept 9, 2014 -- Fonolo, a provider of cloud-based call-back solutions, announced that its portfolio of call-back solutions will be sold through Avaya, a global provider of business collaboration and communication software and services, through the Avaya DevConnect Select Product Program.
The Select Product Program offers customers a streamlined way to order Avaya-compatible, third-party applications chosen for the powerful capabilities they bring to Avaya’s portfolio.
The Fonolo In-Call Rescue solution offered through the program has been compliance-tested for compatibility with Avaya Aura(R) Communication Manager 6.3. By integrating with an Avaya platform, it helps enable companies improve the customer experience, reduce cost-per call, and lower abandonment rates.
"We are thrilled at Avaya's decision to include Fonolo in the Select Product Program. Inclusion in the program will enable Avaya partners and customers to more easily access our solutions, and add call-backs to their call centers, web sites and mobile applications." -- Shai Berger, CEO, Fonolo
Posted by Veronica Silva Cusi, news correspondent
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Fonolo helps organizations improve the call center experience for their customers while reducing costs. A growing list of organizations, including the Royal Bank of Canada (RBC), have discovered the value of using Fonolo to connect their call center with their web site. The privately held, Toronto-based company, has received numerous awards, including "50 Best Websites" from Time.com, "Best New Product" from Emerging Communications Conference, "Judges' Choice" from GigaOm's Mobilize Conference, "Top Telecom Idea" from Springwise and "Top 25 Canadian IT Up and Comers" from the Branham Group.
Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications and collaboration, contact center and customer experience management, and networking. We provide related services to large enterprises, midmarket companies, small businesses, and government organizations around the world.
Published: Wednesday, September 10, 2014