News : Fonolo Launches New Customer Portal for Improved Call-Back Management
Toronto, ON, Canada, Oct, 2017 -- Fonolo, a provider in cloud-based call-back solutions for the contact center, is excited to announce the launch of its new portal designed with every call center in mind, and available to all Fonolo customers.
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"Our portal has always been an effective way for call centers to manage customer call-backs," said Mike Pultz, CTO, Fonolo. "By expanding on existing features, and applying feedback from our customers, contact centers can now realize even more value from Fonolo call-backs."
Fonolo’s customer portal is also a way for call center managers to share metrics, keeping agents engaged with their performance levels. "The call center environment is completely improved and agent morale is up," said Laura Reinhold, Member Service Contact Center Manager, Credit Union of Colorado. "We love the Fonolo portal as it allows us to share these stats with our agents."
Posted by Veronica Silva Cusi, news correspondent
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More Editorial From Fonolo
Fonolo helps organizations improve the call center experience for their customers while reducing costs. A growing list of organizations, including the Royal Bank of Canada (RBC), have discovered the value of using Fonolo to connect their call center with their web site. The privately held, Toronto-based company, has received numerous awards, including "50 Best Websites" from Time.com, "Best New Product" from Emerging Communications Conference, "Judges' Choice" from GigaOm's Mobilize Conference, "Top Telecom Idea" from Springwise and "Top 25 Canadian IT Up and Comers" from the Branham Group.
Published: Monday, October 2, 2017
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