News : Fonolo Named in Top 20 Most Promising Solution Providers
Toronto, ON, Canada, Oct 20, 2015 -- CIOReview has selected Fonolo, the company that improves the call center experience by replacing hold time with a call-back, as one of the 20 Most Promising Contact Center Technology Solution Providers.
The annual list of companies is selected by a panel of experts and members of CIOReview’s editorial board to recognize and promote technology entrepreneurship. "Fonolo has been on our radar for quite some time as the pioneer of cloud-based call-backs. We are happy to showcase them this year because of their continued success in developing the most advanced, technology-driven customer experience solutions," said Jeevan George, Managing Editor, CIO Review."
"We are honored that Fonolo has been selected as the recipient of this award by CIOReview’s panel of experts and thought leaders," said Shai Berger, CEO, Fonolo. "With the enormous growth in technology, businesses are focusing on improving efficiencies and cultivating the customer experience. Our mission at Fonolo is to make it easy for call centers to add features like call-backs, virtual queuing and visual IVR with minimal effort by utilizing cloud-based technology."
Posted by Veronica Silva Cusi, news correspondent
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Fonolo helps organizations improve the call center experience for their customers while reducing costs. A growing list of organizations, including the Royal Bank of Canada (RBC), have discovered the value of using Fonolo to connect their call center with their web site. The privately held, Toronto-based company, has received numerous awards, including "50 Best Websites" from Time.com, "Best New Product" from Emerging Communications Conference, "Judges' Choice" from GigaOm's Mobilize Conference, "Top Telecom Idea" from Springwise and "Top 25 Canadian IT Up and Comers" from the Branham Group.
About CIO Review:
CIO Review is a technology magazine that talks about the enterprise solutions that can redefine the business goals of enterprises tomorrow.
Published: Wednesday, October 21, 2015