News : Fonolo Partners with Acticall Sitel Group
Toronto, Ontario, Canada, Dec, 2017 -- Fonolo, a provider in cloud-based call-back solutions for the contact center, is proud to announce a global partnership with Acticall Sitel Group, a provider of customer experience solutions.
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"On a consumer level, we all know the frustrations of waiting on the phone for a customer service representative to help us solve an issue and oftentimes we’re on hold for an extended period of time," said Chip Heineman, Vice President Global IT Solution, Sitel. "The partnership with Fonolo enables us to provide our clients around the world with the sought-after service of In-Call Rescue, which supports putting the customer’s needs, convenience and efficiency first. Additionally, Fonolo’s Web Rescue and Mobile Rescue functionality, which allows a customer to request a call-back from a non-voice channel, is adding value to our digital clients. Not only is Fonolo’s technology a great asset to improve call center efficiency, this technology adds tremendous value to every brand’s customer engagement and support journey.
"To see such significant success from this partnership is extremely rewarding," said Shai Berger, CEO, Fonolo. "It’s always positive to hear that our solutions are making customers happy, but the true value of the product is in its ability to deliver quantitative ROI for organizations, and we hope to continue these achievements in our future projects together."
Posted by Veronica Silva Cusi, news correspondent
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More Editorial From Fonolo
Fonolo helps organizations improve the call center experience for their customers while reducing costs. A growing list of organizations, including the Royal Bank of Canada (RBC), have discovered the value of using Fonolo to connect their call center with their web site. The privately held, Toronto-based company, has received numerous awards, including "50 Best Websites" from Time.com, "Best New Product" from Emerging Communications Conference, "Judges' Choice" from GigaOm's Mobilize Conference, "Top Telecom Idea" from Springwise and "Top 25 Canadian IT Up and Comers" from the Branham Group.
As caring for customers becomes the differentiator that drives consumer spend, Sitel is advancing its position as a world leader in outsourced customer care innovation. With 30 years of industry experience, Sitel’s 56,000 employees support clients with CRM contact center services that provide predictable and measurable Return on their Customer Investment by building customer loyalty, increasing sales and improving efficiency. Sitel’s global solutions include customer acquisition, customer care, technical support and social media programs. Support operations span from home based agents to 110+ domestic, nearshore and offshore centers in 23 countries across North America, South America, Europe, Africa and Asia Pacific. Sitel manages client programs on behalf of some of the best known brands in the world in 40 languages. Sitel is privately held and majority owned by Canadian diversified company, Onex Corporation.
Published: Monday, December 18, 2017
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