News : Fonolo Selected for Membership in Avaya DevConnect Program
Toronto, June 10, 2014 -- Fonolo announces that it has joined the DevConnect program offered by Avaya, a global provider of business collaboration and communication software and services, as a Technology Partner.
Fonolo's cloud-based solution eliminates the need for callers to wait on hold, regardless of where the conversation begins—web, mobile or inbound call. As a DevConnect Technology Partner, Fonolo expects to deliver proven interoperability of their solutions with Avaya's communication portfolio, so that companies can improve the customer experience, reduce cost-per-call, and lower abandonment rates.
The Avaya DevConnect program promotes the development, compliance-testing and co-marketing of innovative third-party solutions that are compatible with Avaya's open, interoperable, standards-based solutions. Member organizations have expertise in a broad range of capabilities—spanning collaboration, mobile and emergency notification services, management, analytics, reporting and communications-enabled business process applications—helping joint customers extend the value of their collaboration and contact center investments and accelerate the speed at which their organization delivers true value to the bottom line.
"Membership in Avaya's developer community will help us serve customers more efficiently and effectively. Building on Avaya resources, we can deliver a compliance-tested solution to the market that helps businesses manage the increasing demands on their contact centers, making it easy for them to add call-backs to their call centers, web sites and mobile applications." -- Shai Berger, CEO, Fonolo
Posted by Veronica Silva Cusi, news correspondent
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Fonolo helps organizations improve the call center experience for their customers while reducing costs. A growing list of organizations, including the Royal Bank of Canada (RBC), have discovered the value of using Fonolo to connect their call center with their web site. The privately held, Toronto-based company, has received numerous awards, including "50 Best Websites" from Time.com, "Best New Product" from Emerging Communications Conference, "Judges' Choice" from GigaOm's Mobilize Conference, "Top Telecom Idea" from Springwise and "Top 25 Canadian IT Up and Comers" from the Branham Group.
Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications and collaboration, contact center and customer experience management, and networking. We provide related services to large enterprises, midmarket companies, small businesses, and government organizations around the world.
Published: Wednesday, June 11, 2014