News : Fonolo Selects the Top Customer Experience Analysts for 2017
Toronto, ON, Canada, January, 2017 -- Fonolo, a provider in cloud-based call-back solutions for the contact center, announced its annual list of top analysts covering customer experience strategy and technology.
A recent study by Dimension Data shows that 82% of companies recognize the customer experience as a competitive differentiator, and 77.5% recognize it as the most important strategic performance measure. That’s why each year Fonolo sets out to determine the top thought leaders in the industry, so companies can learn from the best.
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After careful consideration, Fonolo has selected 15 analysts who continue to inspire and influence development in this space. Congratulations to those who were selected!
The "Top Customer Experience Analysts for 2017", in alphabetical order.
1. Bruce Temkin
2. Ed Thompson
3. Elizabeth Herrell
4. Esteban Kolsky
5. Harley Manning
6. Jim Davies
7. Kate Leggett
8. Megan Burns
9. Natalie Petouhoff
10. Omer Minkara
11. Paul Hagen
12. Peter Ryan
13. Richard Snow
14. Sheryl Kingstone
15. Sumair Dutta
"We’re pleased to announce this year’s list of customer experience thought leaders," said Shai Berger, CEO, Fonolo. "These analysts provide an invaluable service to the industry by watching trends, assessing new technologies, and cutting through the noise of vendor pitches."
Posted by Veronica Silva Cusi, news correspondent
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Fonolo helps organizations improve the call center experience for their customers while reducing costs. A growing list of organizations, including the Royal Bank of Canada (RBC), have discovered the value of using Fonolo to connect their call center with their web site. The privately held, Toronto-based company, has received numerous awards, including "50 Best Websites" from Time.com, "Best New Product" from Emerging Communications Conference, "Judges' Choice" from GigaOm's Mobilize Conference, "Top Telecom Idea" from Springwise and "Top 25 Canadian IT Up and Comers" from the Branham Group.
Published: Monday, January 23, 2017