News : Fonolo Solution Now Rated “Avaya Compliant”
Toronto, ON March 22, 2016 -- Fonolo, a provider in cloud-based call-back solutions for the call center, announced that its In-Call Rescue solution is compliant with key contact center solutions from Avaya, a global provider of business collaboration and communication software and services.
In-Call Rescue helps businesses improve the call center experience by replacing hold time with a call-back. The application is now compliance-tested by Avaya for compatibility with: Avaya Aura(R) Communication Manager R7.0 and Avaya Aura(R) Session Manager R7.0 using SIP Trunks.
Fonolo is a Technology Partner in the Avaya DevConnect program—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.
"Achieving compliance with Avaya allows Fonolo to continue to deliver a valuable solution that helps businesses manage the increasing demands of their contact centers, while making it easy for them to add call-backs to their call centers, web sites and mobile applications. -Shai Berger, CEO, Fonolo
Posted by Laura Collins, Editorial Management
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Fonolo helps organizations improve the call center experience for their customers while reducing costs. A growing list of organizations, including the Royal Bank of Canada (RBC), have discovered the value of using Fonolo to connect their call center with their web site. The privately held, Toronto-based company, has received numerous awards, including "50 Best Websites" from Time.com, "Best New Product" from Emerging Communications Conference, "Judges' Choice" from GigaOm's Mobilize Conference, "Top Telecom Idea" from Springwise and "Top 25 Canadian IT Up and Comers" from the Branham Group.
Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications and collaboration, contact center and customer experience management, and networking. We provide related services to large enterprises, midmarket companies, small businesses, and government organizations around the world.
Published: Wednesday, March 23, 2016