News : Fonolo Welcomes Technology Executive John Gengarella to its Advisory Board
Toronto, ON, Canada, March 31, 2015 -- Fonolo, the company that improves the call center experience by replacing hold time with a call-back, announced the addition of distinguished industry executive John Gengarella to its advisory board.
Mr. Gengarella was formerly CEO of Voxify, an enterprise SaaS solution for speech self-service. Following Voxify’s merger with 24/7 Customer, he led the acquisition of Tellme from Microsoft and served as the Chief Revenue Officer of 24/7. Mr. Gengarella previously held senior positions at Siebel Systems and Oracle. He is an active angel investor and advisor in technology ventures including Birst and Stellar Loyalty.
I look forward to helping accelerate their growth and market reach," said Mr. Gengarella.
"We are thrilled that John Gengarella has joined the Fonolo team," said Fonolo CEO Shai Berger. "His considerable experience with SaaS strategy and the customer service industry will be invaluable as we continue to build on our success and momentum in the marketplace."
Posted by Veronica Silva Cusi, news correspondent
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Fonolo helps organizations improve the call center experience for their customers while reducing costs. A growing list of organizations, including the Royal Bank of Canada (RBC), have discovered the value of using Fonolo to connect their call center with their web site. The privately held, Toronto-based company, has received numerous awards, including "50 Best Websites" from Time.com, "Best New Product" from Emerging Communications Conference, "Judges' Choice" from GigaOm's Mobilize Conference, "Top Telecom Idea" from Springwise and "Top 25 Canadian IT Up and Comers" from the Branham Group.
Published: Wednesday, April 1, 2015