News : Fonolo Welcomes Technology Veteran Chris McGugan to its Advisory Board
Toronto, ON, Canada, Feb 17, 2015 -- Fonolo announces the addition of distinguished industry expert Chris McGugan to its advisory board.
The appointment builds on Mr. McGugan's years of strategic development and leadership experience. Most recently, he was Vice President & General Manager of Emerging Products and Technology at Avaya. Previous positions include Vice President, Products and Engineering at Belkin, Vice President of Product Management at Symbol Technologies and Senior Manager of Research at Cisco Systems. He currently sits on a number of corporate boards, including Saffron Technology, Clearly Communications and OpenMethods.
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"Fonolo is widely recognized as an innovator in the contact center industry," said Mr. McGugan. "They have a new perspective on long-standing problems with the call center experience and I look forward to helping them to realize the full potential of their vision."
"We are thrilled to welcome Chris McGugan to the team," said Fonolo CEO Shai Berger. "His expertise and industry experience will be a real asset to us, helping to further fuel Fonolo's remarkable growth.
Posted by Veronica Silva Cusi, news correspondent
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Fonolo helps organizations improve the call center experience for their customers while reducing costs. A growing list of organizations, including the Royal Bank of Canada (RBC), have discovered the value of using Fonolo to connect their call center with their web site. The privately held, Toronto-based company, has received numerous awards, including "50 Best Websites" from Time.com, "Best New Product" from Emerging Communications Conference, "Judges' Choice" from GigaOm's Mobilize Conference, "Top Telecom Idea" from Springwise and "Top 25 Canadian IT Up and Comers" from the Branham Group.
Published: Friday, February 20, 2015