News : Ford Teams Up with Astute Solutions to Deliver Superior Customer Experience in Europe
Amsterdam, The Netherlands, Aug 29, 2016 -- Astute Solutions announced their selection by Ford to implement Astute Knowledge across 21 European countries, supporting 18 different languages. Included in the solution are Astute’s artificial narrow intelligence (ANI) and patented natural language processing capabilities.
The solution is designed to produce accurate, relevant answers to a wide variety of questions, delivering an enhanced service experience to Ford dealers, agents, and consumers. Ford will use Astute’s AI technology to provide human-level interaction far beyond the reaches of standard search.
"We are thrilled to partner with Ford to drive a consistently outstanding customer experience across Europe," says Richard Jones, SVP Global Sales for Astute Solutions. "We see this project as the leading edge of customer engagement – it’s about giving customers choice." Ford’s customers, contact center agents, and large dealer network will all use the same platform, ensuring a consistent brand experience whether customers choose to self-serve or engage in a live interaction.
Posted by Veronica Silva Cusi, news correspondent
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About Astute Solutions:
Through customer interaction and relationship management solutions, Astute Solutions enables companies to differentiate through service excellence. Its user-friendly ePowerCenterTM and Astute KnowledgeTM solutions provide the capabilities companies need to deliver efficient, high-touch, and high-quality service; while ensuring consistent and accurate responses across all communication channels. Moreover, Astute’s solutions capture actionable "voice of the customer" insights that serve to improve products, services and operations.
About Ford Motor Company:
The Ford Motor Company is an American multinational corporation based in Dearborn, Michigan, a suburb of Detroit. The automaker was founded by Henry Ford and incorporated on June 16, 1903.
Published: Thursday, September 1, 2016