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News : NICE Brings Real-Time Voice Authentication to the Call Center
Ra’anana, Israel, May 1, 2014 -- NICE Systems (NASDAQ: NICE) announces that people contacting a call center no longer have to go through a lengthy interrogation to be authenticated. Instead, the newly announced NICE Real-Time Authentication solution can validate customers as they conduct a conversation with an agent, using their voice as a unique identifier, all without PINs, passwords, or key phrases to remember.
NICE’s patent-pending Seamless™ Passive Enrollment process leverages a customer’s previous call recordings to create a voice print to automatically confirm the caller’s identity. It leverages a customer’s previous call recordings to create a unique voice print. This allows companies to automatically confirm the caller’s identity in under 15 seconds.
"Customers today are tired of having to jump through hoops when contacting their service providers,"said Dan Miller, Senior Analyst at Opus Research. "Multi-layered, knowledge-based authentication processes have become increasingly complex, leading to many legitimate customers failing authentication on their own accounts."
Posted by Veronica Silva Cusi, news correspondent
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About NICE Systems:
NICE (NASDAQ: NICE), is a worldwide provider of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in real time. Driven by cross-channel and multi-sensor analytics, NICE solutions enable organizations to improve business performance, increase operational efficiency, prevent financial crime, ensure compliance, and enhance safety and security. NICE serves over 25,000 organizations in the enterprise and security sectors, representing a variety of sizes and industries in more than 150 countries, and including over 80 of the Fortune 100 companies.
Published: Friday, May 2, 2014