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News : Fortis Redefines Business Operations with POS & CRM for UAE Merchants and their Customers

#contactcenterworld, @teb

Dubai, UAE, Jan 18, 2024 - Fortis, a provider of payment solutions, proudly announces its entry into the UAE market with an integrated Point-of-Sale (POS) and Customer Relationship Management (CRM) system. Tailored for small service and retail businesses, Fortis empowers entrepreneurs to seamlessly manage offline and online transactions, streamline orders, implement personalized loyalty programs, and efficiently operate their businesses.

Fortis is developed to connect merchants and customers to generate more revenue for merchants while providing a seamless omnichannel experience to customers. 

Fortis POS & CRM Solution offers a platform to serve customers both online and offline. The system accommodates various payment methods, allowing businesses to accept payments by cash, card, or through convenient online links. Entrepreneurs can now expand their reach and sales through web stores or WhatsApp, providing a seamless shopping experience for customers.

Alberto Caruso, CEO Fortis Digital Solutions, commented on the entry into the UAE market:

"The United Arab Emirates is experiencing a significant transformation in its landscape. Thanks to visionary policies, the number of SMEs is expected to surge from 553 to 1 million by 2030, indicating a monumental shift.

At Fortis, we specialize in understanding the pulse of small businesses. In a world dominated by all-in-one solutions, we remain committed to the essentials: customers and payments. Our mission is to connect merchants and customers seamlessly, creating a user-friendly experience that transcends convenience. By facilitating smooth interactions, we empower businesses to attract and retain customers, ultimately boosting revenue.

Our passion lies in unraveling the intricacies of the customer experience and studying interaction scenarios and models meticulously. We delve deep into loyalty programs, striving to implement the best practices that elevate the merchant landscape in the UAE. Fortis means a commitment to shaping the future of small businesses through innovation, insight, and dedication."

#contactcenterworld, @teb

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.zawya.com


About Türk Ekonomi Bankası (TEB):
Company LogoTürk Ekonomi Bankası (TEB), a financial institution in the Turkish banking sector, started its banking activities in 1927. With its ever-expanding branch network and wide range of products and services, TEB continues its brokerage operations in a set of different financial fields such as investment, leasing, factoring and portfolio management. After its public offering in February 2000, TEB became the partner of BNP Paribas in February 2005. TEB, with its partnership of BNP Paribas, expanded its expertise in corporate, commercial and private banking to retail banking, small business banking and SME banking. As of February 2011, TEB and Fortis Bank A.Ş. completed their legal merger under TEB brand.
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Today's Tip of the Day - Make Self Service A Breeze

Read today's tip or listen to it on podcast.

Published: Friday, January 19, 2024

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2024 Buyers Guide SaaS Solutions

 
1.) 
CrankWheel

CrankWheel Screen Sharing
CrankWheel is an easy and simple screen sharing solution, made for the needs of salespeople and customer service agents.

CrankWheel complements voice calls by adding visuals to ongoing calls. There is no need to get the customer off the phone, onto another platform.

Agents share their screens by directing clients to a link that can be sent via SMS, email or simply spelled out.

The client can enter on any device, mobile, desktop or tablet and enters the session instantly. There is no registration or download required by the client.

Features:
- Screen sharing
- Agents can hand control over to the client
- Warm lead capture widget that alerts the sales team instantly of an intere...
(read more)
 

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