News : Forty 7 Ronin and GM Voices Partner to Provide IVR Optimization Program
Colorado Springs, CO, USA, Feb, 2018 -- Forty 7 Ronin, a provider in Interactive Voice Response (IVR) design and deployment, announced its strategic alliance with GM Voices, a global provider in professionally-recorded voice for automated voice technologies including IVR, auto attendant, call routing, Text-to-Speech creation, in-car GPS, and telematics applications.
The two companies have combined their product and service portfolios to offer an IVR Optimization Service package that focuses on four key services to improve IVR and Contact Center Performance and substantially improve customer experience (CX). Specifically, Forty 7 Ronin and GM Voices will perform these services for clients.
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According to Mark Stallings, managing director of Forty 7 Ronin, "We are extremely pleased to create a joint offering with GM Voices. Their global leadership in professionally recorded voice, language localization, persona development and voice branding solutions definitely complements our company’s IVR technology services."
Marcus Graham, founder & CEO of GM Voices, added, "Forty 7 Ronin is an excellent partner for our company. We wanted to team our voice services with one of the best IVR technology services companies to create a complete IVR optimization program. Mark and the rest of his organization meet that standard and this is a great example of creating marketplace synergy that integrates branded voice with IVR improvements."
Posted by Veronica Silva Cusi, news correspondent
Source: Forty 7 Ronin
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About Forty 7 Ronin:
Forty 7 Ronin was founded in Colorado in 2011 by senior members of the IVR and speech recognition industry who developed better methods to boost IVR performance. In addition to IVR tuning, the company offers VUI design, IVR development, reporting and analytics, IVR migration, and hosted IVR solutions. It also provides IVR training courses and certifications delivered in a variety of formats, including classroom, onsite and online – using real world examples and scenarios.
About GM Voices:
Since 1985, GM Voices, Inc. has emerged as a provider of recorded voice, language localization, persona development and Voice Branding solutions for automated voice technologies.
Published: Thursday, February 15, 2018
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