Limerick, Ireland, Feb 11, 2020 - A total of 40 jobs look set to be lost in Limerick City, as Vodafone Ireland decide not to renew its contract with Arise, a call centre in Raheen.
Arise announced the news that they had been informed by Vodafone that they will not renew their contract to outsource technical support services for its fixed broadband customers.
The move comes as Vodafone makes the decision to move these services in-house.
It is reported that there may be more jobs under threat.
According to a spokesperson from Arise, Vodafone is working closely with the company to manage this process, and the decision is not a reflection on the quality of service nor the dedication of the team at Arise.
The news was first reported by Live95. The announcement will not impact other Arise clients.
"Arise are looking to the future and have recently invested €1 million in technology, business development, and new facilities to attract talent and help deliver innovative support to companies both in Ireland and the United States," said the spokesperson in a press release.
Joe Cahalane, CEO of Arise says, "We have been meeting with all staff to inform them of this news. We are confident that the investment in business development, coupled with the depth of talent available at Arise, will help us secure alternative clients. We look forward to more positive days ahead, but our focus now is on colleagues who are affected by this news."
Posted by Veronica Silva Cusi, news correspondent
About Arise Virtual Solutions:
Arise is a pioneer of on-demand customer management technology and business process outsourcing. Our powerful cloud-based platform provides a virtual nationwide network to connect primarily work-at-home service professionals running small call center businesses to companies needing contact center and other business services. Built to scale, Arise makes the way for a superior customer experience for innovative enterprises from startups to Fortune 500.
About Vodafone Ireland:
Established in 1994 to operate in the Turkish mobile telecommunications sector, Vodafone Group became a mobile operator under the name Vodafone Telekomünikasyon A.Ş. on May 24, 2006. Now the second largest mobile operator in Turkey, Vodafone has 18,000,000 subscribers. As England's first GSM carrier, Vodafone made the first mobile phone call on Jan. 1 1985. Vodafone Group Plc is the world's leading mobile telecommunications company, with a significant presence in Europe, the Middle East, Africa, Asia Pacific and the United States through the Company's subsidiary undertakings.
Published: Wednesday, February 12, 2020
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