#contactcenterworld, @fournet_
Manchester, UK, Dec, 2023 - Digital transformation and customer experience providers, FourNet, have acquired global network provider 01T.
This latest strategic acquisition provides FourNet's critical infrastructure customers, which include the Prime Minister's Office, ambulance services and large enterprises, with end-to-end, fully resilient network connectivity, eliminating the need for 3rd party network aggregators.
01T specialises in designing, building and managing high speed global networks and delivering connectivity and wide area network (WAN) services for organisations with critical reliance on resilient high performing networks.
Richard Pennington, co-founder and CEO of FourNet, said: "Integrating 01T's core networking into FourNet's cloud and 'secure infrastructure' platforms is an exciting prospect, and we are delighted to welcome the 01T team. Their skills, dedication, expertise and focus on customers will fit in extremely well at FourNet.
"This, our latest strategic acquisition, builds on our growing network infrastructure offering and allows FourNet to provide an enhanced end-to-end service for our critical infrastructure and large enterprise customers who have resilient, reliable, global reach network requirements.?
"Essentially 01T offers the 'underlay' connectivity to FourNet's 'overlay' of communications, CX and cybersecurity managed services. Importantly, it also allows FourNet to view and manage the end-to-end network and gain more control of network implementation and support, where currently we are reliant on 3rd party network aggregators."
01T works with a select group of customers with data-centric businesses that need to move large amounts of data between different global locations, and which have a direct correlation between revenue and uptime of connectivity services.
Alex Lower, founder and managing director of 01T, said: "There's a great deal of synergy between our two companies and joining forces feels like a very natural fit. 01T has been on a very similar journey to FourNet and that's why we feel this is the right time to become one company.
"FourNet currently provides an incredible overlay for its customers, but if you are let down by 3rd parties, over which you have no control, when it comes to a fundamental component such as connectivity that's going to damage your customer experience. Together we will ensure that customers have a first class overlay and a first class underlay and a seamless customer experience."
James Painter, Senior Investment Director at Palatine Private Equity, which acquired a majority stake in FourNet in 2021, said: "Enhancing capability through strategic M&A is a key part of FourNet's growth strategy. The acquisition of 01T adds a crucial network element to FourNet's offering to customers and we are keen to support the group in making additional acquisitions in the future."
#contactcenterworld, @fournet_
Posted by Veronica Silva Cusi, news correspondent
Source: https://fournet.co.uk
About FourNet:
Design and implementation of innovative technologies that transform contact centre efficiency, productivity and revenues.
Published: Monday, December 4, 2023
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