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News : FourNet Acquires High-Speed Global Network Provider 01T

#contactcenterworld, @fournet_

Manchester, UK, Dec, 2023 - Digital transformation and customer experience providers, FourNet, have acquired global network provider 01T.

This latest strategic acquisition provides FourNet's critical infrastructure customers, which include the Prime Minister's Office, ambulance services and large enterprises, with end-to-end, fully resilient network connectivity, eliminating the need for 3rd party network aggregators.

01T specialises in designing, building and managing high speed global networks and delivering connectivity and wide area network (WAN) services for organisations with critical reliance on resilient high performing networks.

Richard Pennington, co-founder and CEO of FourNet, said: "Integrating 01T's core networking into FourNet's cloud and 'secure infrastructure' platforms is an exciting prospect, and we are delighted to welcome the 01T team. Their skills, dedication, expertise and focus on customers will fit in extremely well at FourNet.

"This, our latest strategic acquisition, builds on our growing network infrastructure offering and allows FourNet to provide an enhanced end-to-end service for our critical infrastructure and large enterprise customers who have resilient, reliable, global reach network requirements.?

"Essentially 01T offers the 'underlay' connectivity to FourNet's 'overlay' of communications, CX and cybersecurity managed services. Importantly, it also allows FourNet to view and manage the end-to-end network and gain more control of network implementation and support, where currently we are reliant on 3rd party network aggregators."

01T works with a select group of customers with data-centric businesses that need to move large amounts of data between different global locations, and which have a direct correlation between revenue and uptime of connectivity services.

Alex Lower, founder and managing director of 01T, said: "There's a great deal of synergy between our two companies and joining forces feels like a very natural fit. 01T has been on a very similar journey to FourNet and that's why we feel this is the right time to become one company.

"FourNet currently provides an incredible overlay for its customers, but if you are let down by 3rd parties, over which you have no control, when it comes to a fundamental component such as connectivity that's going to damage your customer experience. Together we will ensure that customers have a first class overlay and a first class underlay and a seamless customer experience."

James Painter, Senior Investment Director at Palatine Private Equity, which acquired a majority stake in FourNet in 2021, said: "Enhancing capability through strategic M&A is a key part of FourNet's growth strategy. The acquisition of 01T adds a crucial network element to FourNet's offering to customers and we are keen to support the group in making additional acquisitions in the future."

#contactcenterworld, @fournet_

Posted by Veronica Silva Cusi, news correspondent
Source: https://fournet.co.uk


About FourNet:
Company LogoDesign and implementation of innovative technologies that transform contact centre efficiency, productivity and revenues.
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Today's Tip of the Day - How long have you worked here?

Read today's tip or listen to it on podcast.

Published: Monday, December 4, 2023

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2024 Buyers Guide Telecoms

 
1.) 
Cloudonix

Cloudonix’s smart voice calls enable frictionless experiences that drive better customer care and faster sales by merging voice and data into a complete service context. Cloudonix add Cloud capabilities to your existing on premise Call Center enabling your agents to work from anywhere in the world. Security, Privacy and more – rapidly deployed and cost effective without replacing your existing systems or retraining your team.

2.) 
PRILINK

Demarc Network Traffic Monitor
A lightweight Network Traffic Monitor that privides real-time traffic alerts and tracks all IP and SIP endpoints at Demarc. It analyzes mirrored SIP Trunk and Internet traffic in real-time and compiles Network Traffic Analytics (NTA) for all endpoints giving daily network traffic telemetry, most active endpoint summary, endpoint search table and more.

3.) 
Televergence

Long Distance and Toll Free Specialists for Contact Centers
Televergence is a facilities based US Nationwide High volume/High Capacity Inbound and Outbound VoIP Carrier for Contact Centers. We specialize in termination (outbound) and origination (toll free and local DID) for the contact center. We have a technical staff that is up to date on the majority of platforms in use today, including asterisk and Vicci dial, as well as many of the currently in use software platforms.
Contact Centers generally see cost reduction and containment when using Televergence as their contact center telecom carrier. Televergence is the only active US VoIP carrier certified by the Women's Business Enterprise National Council (WBENC), which enables our services to qualify for meeting corporations Supplier Diversity Needs.
 

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