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News : FourNet and Digital Workforce Turbocharge Contact Centre Automation

#contactcenterworld, @digiworkforce, @fournet_

London, UK, July, 2022 -- FourNet, a digital transformation and customer experience provider, have joined forces with Digital Workforce, a provider of intelligent automation services, to offer a new strategic consultancy service delivering robotic process automation for customers.

Digital Workforce works with vendors in automation to create an ‘As a Service’ cloud-based model. Since its IPO in December last year, Digital Workforce is concentrating on growth areas in intelligent automation (IA) in UK healthcare, financial services, insurance, and contact centres, in addition to offering strategic ‘best practice’ consultancy in automation.

FourNet is a provider of communication, cloud, contact centre and managed service solutions, and counts more than 30 central government departments, local authorities, blue light, healthcare and housing organisations among its customers, along with enterprise customers in financial services, insurance and many other sectors.

John Jones, Head of Solution Design at FourNet, said: "With FourNet’s innovative approach to digital transformation and Digital Workforce’s cloud-based model, our new partnership means we can provide customers with an opportunity to supercharge their intelligent automation.

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"With our strategic consultancy and best in class Intelligent Automation solutions we can leverage a digital robotic workforce to save significant cost, enhance customer service, streamline processes, and keep your human agents happy."

Leon Stafford, UK country manager at Digital Workforce, said: "We are excited to have joined forces with FourNet to bring a complete Intelligent Automation (IA) Service to customers, including those in the public sector where FourNet is already a leading provider of cloud, contact centre and managed service solutions.

"Companies can benefit from deploying IA, but to do that well they need access to services that can scale rapidly. This is exactly what we offer – our unique cloud-based services give our customers the fastest, easiest and most cost-effective route to implement IA in their organisations."

#contactcenterworld, @digiworkforce, @fournet_

Posted by Veronica Silva Cusi, news correspondent
Source: https://digitalworkforce.com


About Digital Workforce:
Company LogoDigital Workforce Services Plc is the leading business automation platform and service provider globally. Digital Workforce Outsmart platform allows organizations to accelerate digitalization, increase revenue, improve customer experience and gain competitive advantage. Founded in 2015, Digital Workforce currently employs over 200 business automation specialists in the US, the UK, Poland, Germany, Finland, Sweden, Norway, and Denmark. Digital Workforce is publicly listed in Nasdaq First North Growth Market Finland.
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About FourNet:
Company LogoDesign and implementation of innovative technologies that transform contact centre efficiency, productivity and revenues.
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Today's Tip of the Day - Quality Provided By Agents

Read today's tip or listen to it on podcast.

Published: Friday, July 29, 2022

Printer Friendly Version Printer friendly version

2022 Buyers Guide Translation Services

 
1.) 
OpsTel Services

Platform Data Transformation
OpsTel is proud to provide our clients with a software automation service that is used to aid in the transition from one platform to another utilizing both speed and accuracy. Whether it is going from premises to premises, premises to cloud, premises to private cloud or even a hybrid deployment; OpsTel has the ability to help cut your transition time so you can focus your efforts on remaining architecture priorities.

We’ve observed conversions as high as 85% - in as little time as 30-minutes - with remaining client specific complex integrations being done by employees or professional services of your choice leveraging our Platform Data Transformation™ solution.

Features include:

*T...
(read more)

2.) 
Tru29 Outsource Solutions Inc.

Back Office Solutions
Although the customer-facing type of tasks is essential to good customer experience, tasks being done in the background is as important.

Tru29 has been providing this type of outsourcing solutions to various businesses across the globe so you can be assured of a reliable and experienced workforce.
 

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