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Manchester, UK, Aug 8, 2023 - Digital transformation and customer experience providers, FourNet, have appointed Capita’s former Director of Innovation, Alan Linter, as the technology firm’s new Group Consulting Director.

Alan Linter joins FourNet after nearly 20 years at Capita plc where, as the company’s highly regarded Director of Innovations and Solutions, he led a team of innovation leads and solutions directors delivering successful digital transformation outcomes for some of the biggest global brands.

Linter broke new ground for the international business process outsourcing and professional services company in 2020 by delivering the first Open AI based Conversational AI solution, and real-time AI-powered agent assist technology a year later.

Richard Pennington, Chief Executive at FourNet, said: "Alan Linter’s expertise and background speaks for itself. He is one of the most highly regarded leaders in the industry. He’s worked across almost every sector and helped to deliver CX transformation for some of the biggest brands around.

"We are delighted to welcome Alan to the FourNet family, where he will help us design, develop, and deliver CX transformation for our customers through our newly created, genuinely unique CX function which is already delivering rapid results for our customers."

Linter has already helped design and launch a new shared housing sector service for FourNet, unveiled last month, which will cut the cost for housing organisations to buy, install, use and manage sector-specific AI-powered tools.

Alan Linter, Group Consulting Director at FourNet, said: "FourNet is one of the most highly respected and innovative technology businesses in the UK, which is making great strides in the CX marketplace with a highly experienced, sector-leading team who’ve worked across all industries and have delivered phenomenal results already.

"I’m incredibly excited about the future with FourNet. We are a small, dynamic, rapidly growing business with an outstanding reputation among partners and customers as an agile, entrepreneurial, data-driven and outcome focused business which gets speedy results. We are CX led and not technology led, which for me is crucial, and we are taking on the biggest and best providers and beating them on cost and delivery."

Over the past two decades, Linter has worked across financial services, water, energy, insurance, retail, telco, broadband, public sector and the charity sector.

Linter adds: "I’ve worked with all of the best big technology vendors, and I also know about the new technology being developed, and the startups that FourNet is, or may, work with in future."

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Posted by Veronica Silva Cusi, news correspondent
Source: https://fournet.co.uk