#contactcenterworld, @fournet_
Manchester, UK, Sept 6, 2023 - Digital transformation and customer experience providers, FourNet, have appointed Sabio’s former principal solutions lead Iain Johnson as Head of Solution Design
As Principal Solutions Manager at CX technology firm Sabio’s Solutions Group, Johnson was responsible for managing a large solutions design team focused on their Contact Centre as a Service (CCaaS) offering for customers.
Stuart Williams, Chief Technology Officer at FourNet, said: "Iain Johnson is one of the most experienced solution design leaders around, and brings a wealth of skills and a fresh perspective to FourNet which will benefit our customers.
"We are thrilled to welcome Iain to our rapidly growing team, where he will help us design, develop, and deliver vendor agnostic CX transformation for our customers and will work closely with our newly created, genuinely unique CX function, which is already delivering outstanding success for customers."
Johnson spent 8 years at Sabio and prior to that was Principal Solution Consultant, EMEA, for US CX software firm, Genesys.
Iain Johnson, Head of Solution Design at FourNet, said: "I’ve been in the industry for a long time, and I’m incredibly excited at this opportunity to join FourNet as it grows and innovates at an incredible pace.
"I’m looking forward to helping push FourNet to the next level, keeping a very mindful eye on driving innovation, creating new propositions, and being able to support the commercial teams in communicating the best solutions to clients, making sure that customers are succeeding with the investments that they make.
"I’m also keen to be able to work in a properly agile fashion where we collaborate with and design the best solutions for our customers, and are not beholden to particular vendors."
Johnson’s appointment is the latest in a string of senior hires. Former Strategy Consulting Director at Capita, Oliver Bareham, joined as Customer Experience Director last year; and ex Innovations Director at Capita, Alan Linter was recently hired as Group Consulting Director.
#contactcenterworld, @fournet_
Posted by Veronica Silva Cusi, news correspondent
Source: https://fournet.co.uk
About FourNet:
Design and implementation of innovative technologies that transform contact centre efficiency, productivity and revenues.
Published: Thursday, September 7, 2023
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