News : Xerox in Leaders Quadrant of Gartner’s 2016 Customer Management Contact Center BPO Report
Norwalk, CT, USA, Feb 22, 2016 -- Industry research firm Gartner, Inc. placed Xerox in the Leaders Quadrant of its January 2016 Magic Quadrant for Customer Management Contact Center Business Process Outsourcing.
The Magic Quadrant is a proprietary research tool developed by Gartner that evaluates companies on completeness of vision and ability to execute.
"We believe our placement in the Leaders Quadrant this year is the result of our strategy to deliver a better customer experience through less traditional means, such as digital, multichannel self-service and automated channels," said Chuck Koskovich, global customer care leader, Xerox. "This new and evolving model of customer care is one that we are excited to lead."
Posted by Veronica Silva Cusi, news correspondent
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Xerox Corporation is a fortune 500 global document management company (founded in 1906) which manufactures and sells a range of color and black-and-white printers, multifunction systems, photo copiers, digital production printing presses, and related consulting services and supplies. Xerox is headquartered in Norwalk, Connecticut (moved from Stamford, Connecticut in October 2007), though its largest population of employees is based in and around Rochester, New York, the area in which the company was founded.
Gartner, Inc. is a research and advisory firm that helps more than 10,000 clients leverage technology to achieve business success. Gartner’s businesses consist of Research, Consulting, Measurement, Events and Executive Programs. Founded in 1979, Gartner has over 3,800 associates, including approximately 1,000 research analysts and consultants, in more than 75 locations worldwide.
Published: Wednesday, February 24, 2016