News : Foxtel Fined for Failing to End Sale Calls
Sydney, Australia, Dec, 2018 -- Foxtel's telemarketers have earned the company a fine from the communications watchdog after failing to immediately end calls when asked to by customers.
The Australian Communications and Media Authority said that Foxtel continued to pitch products and services after consumers indicated they wanted the calls to end.
It also ruled Foxtel's contractual arrangements with a call centre it used was inadequate.
"Consumers have the right to end a telemarketing call at any time during the call," said ACMA chair Nerida O'Loughlin.
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"It's unacceptable for a call to continue once someone has indicated they want it to stop."
ACMA has in 2018 handed out $343,200 in infringements to Australian businesses after promising a crackdown on poor customer treatment by telemarketers in 2018.
In September, Melbourne-based marketing business Lead My Way was fined after an investigation found the business made telemarketing calls but was not checking the numbers against the Do Not Call Register.
Instyle Solar paid a fine in January for failing to get permission to call Do Not Call numbers, while Allied Construction and Roofing also copped a fine for this in March.
Premium Flight Club was handed a formal warning in November for the same reason.
Meanwhile, Eco Star Double Glazing paid a fine in May after consent had lapsed for a majority of the numbers it called, while polling company ReachTel Pty was issued with a formal warning in August after making one or more research calls after 8:30pm on a weekday.
Posted by Veronica Silva Cusi, news correspondent
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More Editorial From Foxtel
Foxtel is an Australian pay television company, operating a duopoly in cable television, a monopoly in direct broadcast satellite television, and IPTV catch-up services.
About Australian Communications and Media Authority:
The Australian Communications and Media Authority (ACMA) is an Australian government statutory authority within the Australian portfolio. The ACMA is tasked with ensuring media and communications works for all Australians. It does this through various legislation, regulations, standards and codes of practice.
Published: Monday, December 17, 2018
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