News : Foxtel Sacks More Than 100 Staff
Sydney, Australia, Jan 20, 2016 -- Foxtel has axed more than 100 staff position amid a major round of redundancies as the pay-TV operator looks to streamline its customer services, Mumbrella can reveal.
The company refused to be drawn on the detail of the changes but it is understood that more than 100 jobs have been eliminated or outsourced, with the call centres at Robina and Moonee Ponds, at the centre of a change to what it calling the "Command Centre" project.
It is also understood that many of the redundancies have been on front end services, with a major shake up at the the pay-TV installation companies, including Downer and IGSM, who will be losing their pre-call teams as the company moves to what its management has described as "different way of working together that will mean a more consistent and efficient approach to field operations and an enhanced in-home experience for our customers."
In an email to staff, Vince Buscema, director of customer installations and supply chains at Foxtel promised the new "Command Centre" project would help streamline operations and installations of Foxtel.
This would include "a new system that will schedule Technicians where they are needed according to their location, maximising on the job time and minimising travel time" and more centralised call call centre operations.
Buscema’s email to staff makes no mention of redundancies.
....NOTE - content continues below this message
SPONSOR MESSAGE: INVITATION!
We invite you and your colleagues to take a couple of days out of your busy schedule to join us and the elite in the industry to listen to the NEXT GENERATION Contact Center & Customer Engagement Best Practices.
A spokesman for Foxtel confirmed the redundancies but declined to be drawn on the detail.
"Like any business, Foxtel has to make choices about resource allocation to fulfil its strategy," said a Foxtel spokesman.
"Unfortunately, at this time this requires a reduction in staff numbers in order to free up resources."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Share Information
More Editorial From Foxtel
Foxtel is an Australian pay television company, operating a duopoly in cable television, a monopoly in direct broadcast satellite television, and IPTV catch-up services.
Published: Thursday, January 21, 2016
|Horizon Contact Centers|
Horizon is an on demand international Contact Center and (BPO) Company.
|Blue Ocean Contact Centers|
We thrive on delivering critical customer service solutions that go beyond transactional interactions. As such, our goal is to enhance lifetime customer value, providing support that is a reflection o...
For over 30 years, CGS has enabled global enterprises, regional companies and government agencies to drive breakthrough performance through business applications, enterprise learning and outsourcing s...