News : Foxtel to Make Further Layoffs in Call Centres to Compete with Global Counterparts
Sydney, Australia, March, 2018 -- Foxtel is to make another round of layoffs with an undetermined number of call centre staff to lose their jobs as the subscription TV operator moves further into providing web-based customer service.
Mumbrella understands the latest redundancies are not related to last year’s merging of the Fox Sports and the Australian News Channel news rooms, the write downs announced by parent News Corp earlier this week or the recently finalised merger between Fox Sports and Foxtel.
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Saying the changes allow the subscription TV operator to "be better able to compete with global competitors who employ virtually no Australians and therefore have a significant cost advantage", the latest round of retrenchments follow a round of sackings announced in late 2016, following the company announcing an $11million loss.
Foxtel previously fired around 100 customer service staff in its ‘Command Centre’ reorganisation two years ago. Mumbrella understands none of the affected jobs in this cull will be outsourced to offshore call centres.
An anonymous commentor on a previous Foxtel story claims 77 staff will be let go, however Mumbrella was unable to confirm that number.
In a statement, Foxtel said that customers were shifting to online support channels which has seen a fall in calls to its contact centres resulting in a reduced need for customer service staff.
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