News : Foxtons Selects CallMiner to Improve Agent Performance and Customer Service
Nottingham, England, July 14, 2015 -- CallMiner, provider of customer satisfaction for interaction analytics solutions, and Foxtons, a real estate agency based in London and the South-East of England, announced that Foxtons will implement CallMiner's speech analytics solution to better understand and improve customer service processes, sales performance, and market trends.
With the help of CallMiner's Eureka and EurekaLive software, Foxtons will be able to deliver high levels of service to real-estate sellers, buyers, landlords and tenants alike. Analysis of spoken call content will enhance Foxtons' ability to understand customer desires and allow the company to continue good customer service.
GO FOR GOLD AND REPRESENT YOUR NATION!
The 2018 13th annual Top Ranking Performers Global Awards are open until 31st Dec 2017
Awards for all levels of staff and a fantastic range of corporate awards for contact centers! Click on the banner for details!
"Having the ability to look inside our customer interactions means that we can better serve our customers and gain an understanding of what our customers are saying to us every day," said Dan Rafferty, IT Director at Foxtons. "In addition, the ability to naturally discover what is trending on our calls, without having to define specific searches, will give us a competitive edge when it comes to spotting new trends in the market."
"We are delighted to be working with such a forward looking organization, one that excels at delivering the highest standards of customer service in their sector," said Andy Palmer, Vice President International Sales at CallMiner. "Foxtons understands not only the importance of automating agent performance, but also the impact that makes in delivering a world-class customer experience."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Making It Easy For Customers To Contact You
More Editorial From CallMiner
CallMiner is a provider of enterprise speech analytics. CallMiner believes that resolution is the fundamental driver of positive customer experiences. With the tagline “Listen to Your Customers, Improve Your Business” our goal is to help companies automate the overwhelming process of extracting insight from phone calls, chats, emails and social media to dramatically improve customer service and sales, reduce the cost of service delivery, mitigate risk, and identify areas for process and product improvement. Highlighted by multiple customer achievement awards, including six Speech Technology awards in the past four years, CallMiner has consistently ranked number one in customer satisfaction, including surveys conducted by DMG Consulting and Ovum.
Published: Thursday, July 16, 2015
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Doxim is a provider of SaaS-based customer engagement solutions for credit unions, community banks and wealth management firms. Doxim’s Customer Engagement Platform helps financial institutions transf...
Everest Group is an advisor to business leaders on the next generation of global services with a worldwide reputation for helping Global 1000 firms dramatically improve their performance by optimizing...
Maintaining multi-channel customer support via phone, fax, web and email can be a heavy burden for a company to bear. In addition to maintaining a high quality support system that takes advantage of t...