News : France Now Has 11 Emergency Numbers
Paris, France, Aug 10, 2015 -- The launch of a new emergency phone number this week - for terror alerts and kidnappings - means France now has 11 different numbers for calling the emergency services.
The latest number to enter service, 197, will be used to compile witness reports and tip-offs during a major terror incident, and allows for callers to have their location and identity quickly tracked.
The new number will also be used if a child has been reported kidnapped and members of the public have information that could help the police. If no alert is in place, the number is not accessible.
The interior ministry says having a separate call centre for these incidents will enable staff to receive specific training on how to handle incoming calls.
It brings to 11 the range of phone numbers available for calling the emergency services in France - the highest number in Europe, ahead of Belgium on 10.
Having specific numbers for each type of emergency is designed to route callers to the people who can help as quickly as possible. All the numbers are free from a landline or mobile.
GO FOR GOLD AND REPRESENT YOUR NATION!
Awards for all levels of staff and a fantastic range of corporate awards for contact centers! Click on the banner for details!
If you cannot remember them all, then dialling the Europe-wide 112 is a good first port of call.
15: SAMU (medical emergency)
18: Firefighters (pompiers are also paramedics and can respond quickly to heart attacks etc)
112: Europe-wide emergency number
114: Text-message emergency number for deaf/hard of hearing
115: SAMU social (domestic violence/care for homeless in winter)
116000: Missing children
119: Social services (mistreated children)
191: Aeronautical emergency
196: Maritime emergency/coastguard
197: Terror/kidnapping hotline
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Listen To Your Staff
ContactCenterWorld.com – is the website for the Global Association for Contact Center and Customer Engagement Best Practices. The association has a truly global footprint and supports 190,000 members from enterprises large and small with ideas, information and support tools including best practice awards, conferences and certification. Join today, FREE personal membership available at this link https://www.contactcenterworld.com/register.aspx and start networking and learning best practices. Contact Center World. (www.ContactCenterWorld.com), The Global Association for Contact Center & Customer Engagement Best Practices.
Published: Tuesday, August 11, 2015
|Competence Call Center|
CCC is a BPO companies in the field of Customer Care in Europe and has been offering high quality international customer care solutions for 19 years. More than 5.500 service professionals at 18 locati...
For over 30 years, CGS has enabled global enterprises, regional companies and government agencies to drive breakthrough performance through business applications, enterprise learning and outsourcing s...
|Horizon Contact Centers|
Horizon is an on demand international Contact Center and (BPO) Company.
|Blue Ocean Contact Centers|
We thrive on delivering critical customer service solutions that go beyond transactional interactions. As such, our goal is to enhance lifetime customer value, providing support that is a reflection o...