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News : Fraudsters Using HSBC Contact Centre Number to Scam Bank Clients

#contactcenterworld, @hsbc

Valletta, Malta, Jan 16, 2024 - Fraudsters are calling HSBC customers using what appears to be the bank’s contact centre number 2380-2380.

In the call, the fraudster states that he is from HSBC and is calling to advise that suspicious transactions have been detected on the customer’s account and that he needs customer’s online banking username and a logon code so that he can then stop these transactions.

HSBC Bank Malta messages all its clients to warn them against complying with these telephonic requests.

"If the customer gives his username and a logon code, the fraudster will have complete access to customer's accounts through online banking.

"If you ever receive such a call and the caller asks you to give any confidential information such as usernames, logon codes, PINS or card details hang up immediately as this is definitely an attempt to scam you," the bank said.

HSBC said it never asks for such confidential information. "If you have shared any confidential information with anyone please call us immediately on 21483809."

#contactcenterworld, @hsbc

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.maltatoday.com.mt


About HSBC:
Company LogoWith more than 100-year history, HSBC is a banking and financial services organisation in Hong Kong. The bank serves customers in 64 countries and territories through its global businesses: Wealth and Personal Banking, Commercial Banking and Global Banking & Markets
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Today's Tip of the Day - Make Self Service A Breeze

Read today's tip or listen to it on podcast.

Published: Wednesday, January 17, 2024

Printer Friendly Version Printer friendly version

2024 Buyers Guide IVR

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
Computer Data Services, LLC

VIRTUAL PBX
Get the benefits of an expensive, on-premise telephone system without the high price tag and annoying maintenance.

- Never miss another phone call
- No more busy signals
- Feature rich
- Answer your calls from anywhere

3.) 
eGain Corporation

eGain SmartIVR
eGain SmartIVR is an over-the-top solution to modernize IVR systems. Businesses can offer smartphone callers an easy choice to resolve queries via digital messaging and intelligent self-service. And they can optimize the IVR experience with end-to-end analytics.

4.) 
PEC Telecom

Virtual Phone Numbers (DID) and Business VoIP Phone Service
Whether a customer is running a Call Center business, an IVR system to take phone orders or a voice mail service bureau, he still needs inbound lines and access numbers (DIDs). These lines and DIDs give customers the ability to call in and use the service. Traditionally, these lines and DIDs were obtained through the local telephone company (i.e. Verizon, AT&T or Time Warner) and a company could only purchase numbers with area codes in the region the system resided. With VoIP, this has changed.

DID Live is an IP DID service that allows you to accept incoming calls via VoIP as an alternative to standard digital or analog lines. The service provides the same quality of sound you expect from...
(read more)

5.) 
Pointel

Voice Self Service
Voice self-service can reduce cost and improve customer satisfaction. As with every system implementation, it is not the software, but the implementation that will define the success of the project. This also holds true for self-service implementations. Pointel follows a unique and proven process to implement voice self service. This process has been fine-tuned through years of experience implementing contact center and self-service applications. Pointel can design and develop solutions that will meet and exceed our client’s voice application needs. With several years of experience in Genesys GVP(Genesys Voice Platform) implementation and integration, Pointel can provide an integrated voice...
(read more)
 

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