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News : Fredericton Contact Centre Shuts Down Operations

#contactcenterworld, @ttec_com

Fredericton, NB, Canada, Jan, 2020 -- A contact centre in Fredericton has closed its doors after losing a business contract.

TTEC shut down its operations in Brookside Mall on New Year’s Eve, according to ContactNB, an industry association which represents the province’s contact centre industry.

Cheryl Steadman, the association’s operations manager, said workers were made aware of the impending closure several months ago.

"No one woke up surprised that the doors were closed today," said Steadman in an email Wednesday.
"Employees were given retention bonuses to stay through until the last day."


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Even though TTEC is not a member of ContactNB, Steadman said they worked with the company and other contact centres in the city to help find employment for their staff.

"There is no shortage of positions offered in the contact centre industry in Fredericton, so there was no need for any good workers to go unemployed," said Steadman.

Xplornet and Accenture arranged new hire classes starting on January 6 so TTEC workers could stay until the end of the year and have no break in employment, she said.

Steadman said it is her understanding that CIBC has also taken on several TTEC employees.

"We take a lot of pride in this industry in New Brunswick and, members or not, we do our best to ensure that those wishing to stay in the industry have every possible opportunity to secure employment," she said.

A TTEC spokesperson did not respond to a request for comment about the closure.

#contactcenterworld, @ttec_com

Posted by Veronica Silva Cusi, news correspondent
Source: https://huddle.today


About TTEC:
Company LogoTTEC Holdings, Inc. (NASDAQ: TTEC) is a global customer experience technology and services company focused on the design, implementation and delivery of transformative customer experience. TTEC Digital delivers outcome-based, human-centric, tech-enabled, insight-driven customer experience solutions. Founded in 1982, the Company's 48,700 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers and each other.
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Today's Tip of the Day - Don’t Over Glamorise Your Job Adverts

Read today's tip or listen to it on podcast.

Published: Monday, January 6, 2020

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L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.

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Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
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*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring
 

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