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News : Free 0800 Service for Public Transport Users

#contactcenterworld, @travelinecymru

Gwynedd, Wales, Sept 30, 2016 -- Traveline Cymru, the Welsh Government’s public transport information service, has introduced a freephone number for customers in Monmouthshire to access its services.

The new number is free to use from mobile phones, as well as landline numbers, and has been made available in response to a recognition that information about such vital public services should be accessible to everyone in Wales.

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Handled by its bilingual call centre in Gwynedd, Traveline Cymru provides journey planning, routing and timetable information for all bus and rail services in Wales via its telephone service.

The call centre, which celebrated its 10th anniversary in 2015, has handled over three million calls over the last decade, almost one for every person living in Wales.

Jo Foxall, Operations Director at Traveline Cymru, said: "We have made the switch to a freephone number as we want all of our customers to be able to access transport information at no cost, via all our tools and while at home, work or on the move.

"This change can only be a positive thing for making our services more accessible, helping more people to choose to travel by public transport."

#contactcenterworld, @travelinecymru

Posted by Veronica Silva Cusi, news correspondent
Source: http://www.monmouthshirebeacon.co.uk


About Traveline Cymru:
Company LogoTraveline Scotland is a partnership between Transport Operators, Local Authorities and Transport Scotland who contribute funds, information towards its day to day running. Its aim is to provide everyone with up to date, accurate, impartial and understandable information on all Public Transport services within Scotland and from Scotland to major destinations in other parts of the U.K. Start up and development funding was provided by the Scottish Executive.
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Today's Tip of the Day - Getting The Marketing Message Right

Read today's tip or listen to it on podcast.

Published: Tuesday, October 4, 2016

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2020 Buyers Guide Inbound Call Handling Services

 
1.) 
3Fiftynine

Branches
Calls are received by the right person or department. The right corresponding information is shown to the agent which makes that appointments are handled quicker and more secure.

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Call Center Studio

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Connect Assist

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We’re a specialist Contact Centre business and market leaders helping socially focused organisations deliver quality support to their clients and service users. We do this by providing 24/7 helplines, software solutions and consultancy services.

Since launching in 2006, we’ve operated at the sharp end of customer service, supporting some of society’s most vulnerable people. We’ve pioneered in our space to become a specialist in helplines, whilst using the most advanced communication and database technologies available.

Our social mission has remained a constant throughout, providing many meaningful career prospects and growth opportunities to people within our local communities and fur...
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Front office is your Company’s first line of customer interaction and serves as the mirror of your business. Focus on your core business and let our competent staff handle your various front office needs such as:

* Customer Service via chat, email or phone
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