News : Free 0800 Service for Public Transport Users
Gwynedd, Wales, Sept 30, 2016 -- Traveline Cymru, the Welsh Government’s public transport information service, has introduced a freephone number for customers in Monmouthshire to access its services.
The new number is free to use from mobile phones, as well as landline numbers, and has been made available in response to a recognition that information about such vital public services should be accessible to everyone in Wales.
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Handled by its bilingual call centre in Gwynedd, Traveline Cymru provides journey planning, routing and timetable information for all bus and rail services in Wales via its telephone service.
The call centre, which celebrated its 10th anniversary in 2015, has handled over three million calls over the last decade, almost one for every person living in Wales.
Jo Foxall, Operations Director at Traveline Cymru, said: "We have made the switch to a freephone number as we want all of our customers to be able to access transport information at no cost, via all our tools and while at home, work or on the move.
"This change can only be a positive thing for making our services more accessible, helping more people to choose to travel by public transport."
Posted by Veronica Silva Cusi, news correspondent
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About Traveline Cymru:
Traveline Scotland is a partnership between Transport Operators, Local Authorities and Transport Scotland who contribute funds, information towards its day to day running. Its aim is to provide everyone with up to date, accurate, impartial and understandable information on all Public Transport services within Scotland and from Scotland to major destinations in other parts of the U.K. Start up and development funding was provided by the Scottish Executive.
Published: Tuesday, October 4, 2016
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