News : Free Goodwill Program Helps Unemployed Get Call Center Jobs
Omaha, NB, USA, Feb 18, 2015 -- Billie Brooks worked in the production field for many years, but found herself unemployed when the volume of production work decreased and more education was required for advancement.
A high school dropout, Billie had always dreamed of getting a degree and earning a better life for herself and her family. She saw an ad in the paper and called inquiring about a program at Goodwill called "Customer Connect."
Customer Connect provides free training to individuals for employment as customer service representatives in a variety of employment opportunities, but with a focus on call centers in the local area. Class teachers provide training for up to 20 individuals who meet basic enrollment requirements.
Billie jumped on the opportunity to participate in the Customer Connect program.
Once accepted, she began working on earning her GED, while balancing the lessons and workload of her customer service classes. Upon completion, Billie received her Customer Service Certificate from Metropolitan Community College. Brooks performed so well that Goodwill saw her as a potential asset to the organization. Billie is now the face of the agency working the front desk receptionist at Goodwill's headquarters.
"I just really want people to know that even though you have worked and have been displaced that Goodwill can and will help with the education barriers standing in the way of doing better for yourself," Brooks said.
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The program, held at Goodwill's Headquarters, 4805 N. 72nd Street, over the course of six months --students are in the classroom three days a week. Participants receive case management for the duration of the course providing individual support and attention. The training, designed by MCC, consists of a variety of classes, focusing on customer service, business, and life skills. Students will receive a Customer Service Diploma and 24 transferable college credits for the completion of these classes. Upon successful completion of the program, applicants will be assisted in gaining and maintaining positions in the customer service field.
Goodwill is currently accepting applications for enrollment in the agency's Customer Connect program classes that begin March 10, 2015.
Posted by Veronica Silva Cusi, news correspondent
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Published: Tuesday, February 24, 2015