Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used




Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used


This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

Become a Basic Member for free. Click Here

News : Free Helpline Soothes Romanians’ Coronavirus Fears


Bucharest, Romania, March 13, 2020 - As the number of infections with coronavirus grows across Europe – and as a feeling of panic mounts among – a Romanian psychologist has stepped up to the plate by setting up a free telephone counseling service.

Besides the evident threat posed by the epidemic to the economy and health services, the coronavirus outbreak has struck fear into the collective psyche, leading to panic attacks and anxiety among populations exposed to a threat of unknown and uncertain magnitude.

"It all started at a personal level, when I decided to regularly call a number of people I care about to find out how they were doing and if they needed anything," Yolanda Cretescu told BIRN, explaining how she came up with the idea.

"I was calling family members, friends who live alone and even former patients of mine," added Cretescu, who last year co-founded a psychological assistance platform, depreHUB, and a helpline to deal with depression and anxiety, TelVerde.

"That’s how we decided to create a separate new helpline exclusively dedicated to the current situation," she said, referring to the coronavirus outbreak in Romania, where over 60 people have been diagnosed.

When the new helpline opened on Thursday, it already fielded around a hundred calls. The number of users is growing after local media reported about the helpline, which supplies advice in both Romanian and English and is open 24 hours a day.

Among those seeking help, Cretescu explained, are students who now feel cut off in Bucharest or other cities. "They are young and far away from their families and fear that this illness could kill their relatives," the psychologist said, noting that her callers also include foreign students stuck in Romania due to the epidemic.

"We also have people living by themselves who somehow have a fear that produces irrational thoughts and are scared of dying alone at home," she added, pointing out that most of those who call suffer from panic attacks and anxiety.

Users also include pensioners who feel especially vulnerable to the virus, and pregnant women worried about a possible infection of the fetus.

Others are minors growing up without parents who have their emigrated for work and people concerned about neighbours who have returned from Italy, where hundreds of thousands of Romanians work – and fear they might be contagious.

Using their professional expertise, Cretescu and 35 other psychologists and psychology students involved on a volunteering basis in the programme try to calm the callers, offering a rational perspective for the cause of their distress.

The possibility of losing jobs and income and being unable to pay debts and mortgages, or to keep providing for themselves or their families, is another widespread source of anxiety.

Worries about the shortages that started hitting Romanian supermarkets this week, and concern about potential selective treatment in hospital as coronavirus cases multiply, are the origin of other peoples’ agitation.

"We ask them what they need at the moment, and remind them that tomorrow the supermarkets will be supplied again," Cretescu said.

"In this way, we try to de-escalate irrational dangers, because things are not that bad: transports are still coming, re-stocking is being done."

While often irrational, people’s fears are understandable, the psychologist remarked. "It is normal that we feel anxiety in a time like this, because we are in an atypical situation and haven’t gone through something like this before," she said.

"But paroxysms of fear on top of everything will be useless and won’t help to protect us from the virus; it is important that we remain here and now, anchored in our reality," she maintained.

Cretescu said the practice of "self-isolation" recommended by experts in the present situation "could also be seen as an opportunity" – to do things they have not the chance to do in different circumstances.

"It is not a restriction on our freedom; we can still go to parks and speak with friends on the phone," Cretescu remarked, calling on everyone suffering from coronavirus anxiety to use the helpline "every time you feel a state of discomfort, when you can’t sleep, have pains, unease or restlessness or you can’t eat – because these are effects of anxiety".

If you are in Romania, you can get psychological counselling over anxiety provoked by the coronavirus epidemic dialing 0374456420. English and Romanian speaking depreHUB professionals are available 24 hours.


Posted by Veronica Silva Cusi, news correspondent

About ContactCenterWorld:
Company LogoContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 205,000 corporate 'individual' members have joined the association's website ''. We were established in 1999.
Company RSS Feed   Company Facebook   Company Instagram   Company YouTube   Company LinkedIn   Company Profile Page

Today's Tip of the Day - SWAT Team

Read today's tip or listen to it on podcast.

Published: Monday, March 16, 2020

Printer Friendly Version Printer friendly version

2021 Buyers Guide Surveys

Nuxiba Technologies

Provide an unparalleled, engaging user experience for the creation of dynamic voice broadcasting campaigns. Its block-based interface enables you to develop easy to complex call flows aligned with given strategic business targets by simple drag and drop operations.

Mass Automated Telephone Surveys are based on a key-pad answering system that enables you to poll large audiences with your own custom questions. They are great for:

- Building Customer Loyalty
- Lead Generation
- Enhancement of Current Service Portfolios

Manage the platform with great ease and assess your results. Schedule your demo or request a quote today!

ABOUT US IN 60 seconds!

Industry Champion Award Leaderboard

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =