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News : Freedom Mortgage to Close San Dimas Office, Laying Off 171 Workers

#contactcenterworld

San Dimas, CA, USA, Feb, 2020 -- Freedom Mortgage Corp. will stop using California workers to service its mortgages, closing its San Dimas call center and cutting 171 jobs.

According to a letter sent to state officials, employees who manned the phones in San Dimas will be laid off starting June 1, with the separations spread out over the month. According to one employee, who requested anonymity fearing retribution from supervisors, the staff was informed of the pending layoffs in mid-February.

The employee told the Southern California News Group the San Dimas staff was hopeful a visit in February from corporate officials would bring good news; instead, they were told their jobs were being eliminated.

The employee said the layoff notice he received cited the cost of doing business in California but did not get more specific. Officials from Mount Laurel, N.J.,-based Freedom Mortgage have not returned numerous phone calls seeking more information.

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The state’s Employment Development Department requires employers to inform the state of pending layoffs at least 60 before the termination date or pay the workers for 60 days after the layoffs.

No severance packages or opportunities to relocate were offered, the employee said.

"I think their 90-day notice was their way of trying to assist us," the worker said.

Workers at the call center earn an average $20 hourly, with senior, non-supervisory personnel making as much as $27 per hour, according to the employee.

Freedom Mortgage will continue to originate and service mortgages for California homeowners but will service them at other locations, the employee said. The San Dimas operation at 620 West Covina Blvd. is the company’s only West Coast office.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.pe.com


Today's Tip of the Day - Take Cell Numbers

Read today's tip or listen to it on podcast.

Published: Monday, March 2, 2020

Printer Friendly Version Printer friendly version

2020 Buyers Guide Speech Technology

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
Daisee

Daisee
Daisee builds technology that empowers people to solve problems by making interactions simple and smart so they can have a more significant impact, be more productive and be better at what they do. We believe incremental improvements carry huge potency and provide exponentially greater change for the better.

Genesys customers can now automate risk and quality management using Daisee’s speech and sentiment analytics and remediation workflow software. Daisee helps improve customer experience, ensure regulatory compliance, identify missed commercial opportunities & training requirements as well as provide valuable insights back to the business directly from the frontline – the true voice-of-...
(read more)
PH: +61404697151

3.) 
Voci Technologies Incorporated

V-Blaze Speech to Text
Our GPU-accelerated, AI-based technology enables you to deliver greater insights to the contact center by transcribing audio into analyzable text.

- Transcribe large volumes of recorded audio quickly
- Integrate transcripts with your analytics or business intelligence platform
- Reduce your hardware footprint and minimize total cost of ownership
PH: 412-621-9310

4.) 
Voxjar

Voxjar
Voxjar is your one-stop-shop for driving better phone calls with your customers. We're a modern Conversation Analytics and Call Coaching Platform.

- Custom Charts and Dashboards give you the freedom to analyze calls from the highest level down to the details of each conversation.

- AI-Powered Speech Analytics transcribes, searches, and analyzes your reps' phone conversations, at scale.

- Quality Assurance and Call Coaching tools let you evaluate and improve agent performance with a human touch.

- Long term recording storage for historical analysis


All of these together provide the holistic, easy-to-use software that you need to manage a modern call team and create better con...
(read more)
 

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