News : Frequentis Starts Emergency Call Centre Trial Ops in Aachen
Aachen, Germany, Sept 14, 2015 -- Austrian high-tech company Frequentis has announced that it is to connect the non-police control centres in North Rhine-Westphalia to BOS digital radio (emergency services).
After the first call in the Aachen city region and the Oberberg district, and after having been equipped and tested by various manufacturers in the six pilot control centres in Aachen, Dusseldorf, Hagen, Kerpen, Mettman and the Oberberg district, trial live operations started on 07 September.
GO FOR GOLD AND REPRESENT YOUR NATION!
The 2018 13th annual Top Ranking Performers Global Awards are open until 31st Dec 2017
Awards for all levels of staff and a fantastic range of corporate awards for contact centers! Click on the banner for details!
As of this date, all control centres can be connected to BOS digital radio via a digital radio connector.
In December 2013, Frequentis was entrusted to enable the connection of all those control centres to BOS digital radio via a concentrator network. Five equipment rooms have been fitted with concentrators based on the Frequentis Unified Tetra Gateway. Consequently, a much higher number of control centres is able to connect to the digital radio services and they have an increased number of resources available, thanks to the central and common use of this technical feature. The individual authorities connect their system technology via the open, manufacturer-independent and standardised interface, called digital radio connector.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Telephone Numbers
Frequentis is an Austrian high-tech company that develops communication and information systems in fields such as air traffic management and public safety & transport.
Published: Thursday, September 17, 2015
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Altitude Software is a privately-owned, independent company, and a technology provider in contact center solutions, with its Unified Customer Interaction(uCI) product line. Founded in 1993, Altitude S...
DialogTech, the combination of Ifbyphone and Mongoose Metrics, provides the only platform for end-to-end call attribution and conversion essential for data-driven marketers. DialogTech's platform solv...
Doxim is a provider of SaaS-based customer engagement solutions for credit unions, community banks and wealth management firms. Doxim’s Customer Engagement Platform helps financial institutions transf...