News : Freshdesk Buys Social Recommendation App Frilp
Chennai, India, Oct 1, 2015 -- Cloud service desk software provider Freshdesk is announcing that it has acquired Frilp, a small startup with an app that lets users seek and receive help from friends.
All 19 employees of Frilp — which stands for "free help" — have joined Freshdesk’s development center in Chennai. The beta Frilp app for Android will shut down soon. Terms of the deal weren’t disclosed.
This acquisition isn’t meant to make Freshdesk into a consumer app. Rather, Frilp’s know-how will help Freshdesk become a smarter, more scalable tool for getting customers’ questions answered quickly. And that means relying on people who don’t work directly for companies but do have the ability to help, including friends of consumers.
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"What we do know is our customers have asked us for this and said, ‘Can we enable some sort of peer-to-peer conversation, because I have a very active set of users or customers,'" Freshdesk president Dilawar Syed told VentureBeat in an interview this week.
This is Freshdesk’s second acquisition. The first was live video chat service 1CLICK.
Posted by Veronica Silva Cusi, news correspondent
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More Editorial From Freshdesk
Freshdesk's cloud-based customer support software makes customer happiness refreshingly easy. With powerful features, an easy to use interface, and a freemium pricing model, Freshdesk enables companies of all sizes to provide a seamless multi-channel support experience across email, phone, web, chat, forums, social media, and mobile apps. Freshdesk’s capabilities include robust ticketing, SLA management, smart automations, intelligent reporting, and game mechanics to motivate agents. More than 50,000 customers around the world, including 3M, Honda, Cisco, Hugo Boss, University of Pennsylvania, and QuizUp trust Freshdesk to help them provide exceptional support.
Published: Monday, October 5, 2015
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